Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

KELLIE BOWLING REALTOR
Screwed our income up in the beginning and once it was discovered, we never heard from her again. We were punted to another representative at Rocket from that point on. The entire experience was one flub after another. Had it not been for my constant request for updates...we would still never have closed this loan. 10/10 DO NOT RECOMMEND ANY SERVICES FROM ROCKET MORTGAGE.
Julia Geesey
Reply from Julia Geesey:

Dear Kellie,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for ...Dear Kellie,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Deborah O'Shield
Moe is very hard working. He makes me feel at ease while working for a better opportunity hot me. He is always pleasant. Never to busy to help me.
j
mike was outstanding! very responsive and helpful! had no issues at all with the whole process
Sherry Fox
Mike was wonderful. He was always there to answer any of my questions. I would have no problem sending someone to him for their Mortgage needs.
Shaakira Nadiyah
Here’s a polished version of your review that you can post online:

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I recently closed a home refinance loan with Rocket Mortgage, and I couldn’t be more pleased with the experience. Kim Williams, my loan officer, was absolutely outstanding. The entire process was smooth, personal, and efficient from start to finish. Kim was always available to answer any questions I had, and she took the time to ...Here’s a polished version of your review that you can post online:

⸻

I recently closed a home refinance loan with Rocket Mortgage, and I couldn’t be more pleased with the experience. Kim Williams, my loan officer, was absolutely outstanding. The entire process was smooth, personal, and efficient from start to finish. Kim was always available to answer any questions I had, and she took the time to truly understand my individual situation. I felt genuinely valued, heard, and cared for throughout the process. Her professionalism and dedication made all the difference. I’m incredibly grateful to Kim and the Rocket Mortgage team for making this such a positive and stress-free experience. Highly recommend!Read MoreRead Less
Joanne Stewart
Easy, quickest loan processing I have every experienced. Brent was very responsive and answered all my questions and concerns. I would recommend him over and over again.
Karen Crumpton
Patrick was very friendly, professional and quickly followed up answering any questions we may have had! Thank you Patrick for all of your assistance!
James Busby
Alex was very persistent in his efforts to help me save money with a refinance. Once we started the paperwork, it went very smooth and we closed fast.
Romaine Foreman
Elizabeth was very knowledgeable. She was friendly and easy to understand. Extremely patient and answered all of my questions. She also explained everything in detail. I enjoyed working with her. She kept me posted throughout the entire process.
Sitthichai Thongdonnak
I had a great experience working with Matt Bollitier during my loan process. He was incredibly knowledgeable, patient, and responsive from start to finish. Matt made the entire process feel smooth and stress-free by clearly explaining each step and keeping me informed throughout. His professionalism and attention to detail gave me a lot of confidence, and everything was completed on time without ...I had a great experience working with Matt Bollitier during my loan process. He was incredibly knowledgeable, patient, and responsive from start to finish. Matt made the entire process feel smooth and stress-free by clearly explaining each step and keeping me informed throughout. His professionalism and attention to detail gave me a lot of confidence, and everything was completed on time without any surprises. I truly appreciate his support and would highly recommend Matt to anyone looking for guidance through the loan process!Read MoreRead Less