Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

jessica prince
AB was excellent to work with. Always very responsive no matter the time of day or day of the week. My refinance process was streamlined and easy. I would recommend AB and Rocket Mortgage to anyone looking to purchase or refinance their home!
Nathan S
Keegan Mcmillan at Rocket Mortgage is a standout. He’s patient, walking you through every step without rushing or confusing jargon. His responsiveness is next-level—quick replies, clear answers, no ghosting. Plus, he’s genuinely personable, making the process feel human, not like a transaction. If you want a mortgage pro who gets it done with zero hassle, Keegan’s your guy.
Colleen Juarez
Zobaina was great.. made the process easy..
When needed she responded quickly and efficiently… what a wonderful experience!
Thank you Zobaina
Carl Dickens
If I could give him six stars, I would. He is very professional, always there, never on edge, and never hurried. He is the consummate professional and really shows all the good qualities I have heard regarding Rocket Mortgage.
Vickie Nessinger
Jason was very helpful,talk us though step by step. Told all my co-works all about my experience. They will keep him in mind.the best 10 stars.
Gary W Toothaker
Adam did a great job from start to finish. He was very helpful in navigating the entire process. I've done refinancing in the past with standard banking institutions and I would have to say that the process with Adam and Rocket Mortgage was by far the best refinaning experience I've ever had. Thank you Adam and Rocket Mortgage!!
Sandra Tubbs
Kevin was an answer to my prayers. Kevin was very helpful and was pleasant to work with. Kevin answered any questions I had. As an AARP-aged widow, I am used to people ignoring me, but Kevin worked with me to create a plan that met my needs and the process was flawless.
Andy Smebakken
Darryl always had my best interests in mind and worked out the best FHA streamline possible for me. He step by step walked me through it and got me a better rate than was possible anywhere else solely because he’s an honest and decent person. I’d give him 10 stars!
Yacht Crew
Sheryl guided us through the loan process with skill & patience. We greatly appreciated getting all our questions answered in real time and completed the application in one sitting ! We highly recommend Sheryl to anyone looking for a loan.
Keith D
I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review and if I was interested she could transfer me but it was not required. I am always willing to listen so I told her yes I was connected to Dezerae. She was instantly a bubbling, powerful personality you...I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review and if I was interested she could transfer me but it was not required. I am always willing to listen so I told her yes I was connected to Dezerae. She was instantly a bubbling, powerful personality you couldn’t help but like. She went over my information quite quickly and determined I could do a Stream Lined VA refinance since I did not want to cash out any equity. This stream lined loan required no new information from me and they used the information from the current loan. They didn’t even have to do the lengthy, time consuming income verification. No appraisal was required either. They were able to do this because everything they had fell within a certain time line so it wasn’t required to get all new information. They simply had to confirm all the information was still current which they could do by accessing it online but didn’t have to wait for newer information to be provided to them. She was able to get me an interest rate at 1.5% less than the one I currently had and was able to get close to $1500 in waived closing fees as well. Ultimately the offer she came back with resulted in lowering my mortgage payment by about $250 less per month and my property tax situation had changed drastically so the escrow account requirement would be lowered by about $400 per month for the property tax portion. My total new mortgage payment including the escrow account payment portion lowered the payment by about $750.00 per month. I agreed to it and she immediately did her part on their end to get the refinance going and this was mid day on a Thursday. She sent me all the forms and other required documents and provided me with a direct contact # & Email / text # too in case I had problems or needed assistance. I immediately started working on my part that afternoon. As I was doing it she was in a meeting of some kind but in the middle of my completing the documents she did text me just to let me know she was monitoring my progress and watching to see I was hitting any snags or experiencing any issues that may require her help but I didn’t. After everything was done by me by Friday morning it was all turned over to another unit / and person for further processing. I was only contacted once and that was to verify the new credit report was actually a valid request by me because I had blocks placed with each credit bureau requiring them to insure any requests for new credit were in fact being requested by my because I had a series of fraudulent activity the previous year. They did not get me on the phone on Friday but called again on Saturday and did get me so they verified the credit report confirmation part and were able to continue on with what they were required to do as far as processing the loan. They had to do the property title search and verification which is one part that can take an extended amount of time complete. However, by Monday we had the initial approval already and they just had a few minor things required of them on their end to complete and then the closing could be scheduled. Of course, on Tuesday we were able to set up the closing appointment which we did for a day the next week that was 7 days later I believe. We had our closing which was flawless and our current loan was paid off after the 3 day period required by the closing laws in GA. Dezerae was extremely knowledgeable and a sheer delight to deal with and made herself available to me virtually 24 hrs a day. I have nothing negative to say at all regarding her or her actions and service she provided. It was 100 % unbeatable service. This will be the 3rd loan or refinance with Rocket and our experience with them has been flawless. Of course they provided extremely fast approvals and processing and have never given us any issues or hassles over our monthly payments . They make the insurance payments on time and pay the taxes in the the 2 payments they are allowed to by our county. Simply put there is no other service that can compare or even come close to the service provided by Dezerae and Rocket. You won’t go wrong by picking them for your mortgage provider or servicer. I believe we have been dealing with them now since about 2019 have absolutely no problems, issues or complaints and Dezerae was another bright star in the years we have been dealing with them. At this point I would not deal with any other mortgage provider. PERIOD! Dezerae is a true asset to Rocket and you can tell by her attitude and service that she is truly happy with her job and her ability to work with customers like me.Read MoreRead Less