Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Karyn Boothe
Marsel was such a wonderful help throughout this whole process. First, he worked with me on the weekend to get my refinance started. He was available through phone, email, and text. And, when I did reach out to him with any questions, or anything, he was so quick and responsive. He was such a great asset to get my refinance done quickly!!
Karen @ WSPDIC
WOW!! Alyssa helped us with a heloc and was it fast and efficient. She handled all questions and dealt with us even in off hours because she all about customer service. I really felt safe and secure in having her handle everything. Thanks Alyssa ! Karen and Jim Hanson
Jean Roody Chery
Terry is a five stars Pro. He made the process real easy for me. I really appreciate your service.
todd ohair
I really enjoyed working with James. Professional, friendly and patient. I started a loan and then had to put it on pause for several months to finish up some personal issues. When I restarted, I went back to James and he helped me bring the loan across the finish line. Very understanding and made what can be a complicated subject with lots of logistics, very easy. Nothing but the highest ...I really enjoyed working with James. Professional, friendly and patient. I started a loan and then had to put it on pause for several months to finish up some personal issues. When I restarted, I went back to James and he helped me bring the loan across the finish line. Very understanding and made what can be a complicated subject with lots of logistics, very easy. Nothing but the highest rating for James!Read MoreRead Less
kathy mae
Kristine was totally AWESOME through the Whole process. Please give her a raise. I will be doing a refi in the future and plan on using her.
Highly recommended!!!!
R Haney
When I was shopping for a home re-fi, I stopped on RM not really expecting to be a good candidate because of my financial history. Tom chatted with me through the whole process. I shared that God is Lord; that whatever happened through this process, that I would accept this loan being rejected or that through this process, I would be redeemed. I knew that Tom was relating to me as a person when he...When I was shopping for a home re-fi, I stopped on RM not really expecting to be a good candidate because of my financial history. Tom chatted with me through the whole process. I shared that God is Lord; that whatever happened through this process, that I would accept this loan being rejected or that through this process, I would be redeemed. I knew that Tom was relating to me as a person when he talked about his family and their faith. My opinion about online services in general because of the experience with RM through Tom has shifted. I thought that OL services were probably really impersonal and vacuous before this experience. Tom handled everything...and so very quickly! Yet, when I had questions, he was available in real-time through email and calls. I'm sure that RM was the right company to handle my re-fi because Tom was gracious, knowledgeable and quick to answer my questions and to lead me through the process as well as "next steps"! Thanks TomRead MoreRead Less
Joseph Short
Shannon was thorough and professional. Made the process as simple as possible. Excellent experience.
Tristan Sabo
Tara was an absolute pleasure to work with, she took the time to answer all of my questions and give me options best for me. Very knowledgeable, friendly and a superstar! I would absolutely recommend her to anyone I know!
Clark R. Spink
Absolutely amazing customer service. Jacob was patient, instantly responsive, transparent and informative. He wore trust and empathy on his sleeve. Can't recommend this man or his company more.
Duane Tabak
She was fantastic. Was in constant contact with us about the situation. When she was unavailable, she always had someone available to contact us. Great service!!