Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Aleese Johnston
Andrew made the process of getting a home equity loan incredibly quick and easy! Answered all our questions right away.
Richard Blair
Dave was very prompt, courteous and efficient at helping us with a cash-out refi. The process was smooth and straightforward and he answered our questions very fast, which we appreciated greatly.
James Keller
Austin is a great asset and a true professional with the most proficient ability at his trade, along with his honesty he by far made this a pleasant process for me and my family. Thanks a million.
Andrew Mutchler
David was amazing and very helpful throughout the entire process
Tom Figueroa
Kerry was very professional and quick to reply. I became frustrated with the automated portion she helped resolve my issues and kept the process on track.
Kristina Bauer
Julia was amazing! She was knowledgeable and responsive to all my questions. She was always accessible even when I couldn't get the processing team to answer my calls. I truly appreciate the speed at which this process progressed and Julia's professionalism and availability to me. She was delightful to talk with, kind, understanding, and willing to always help. Thanks Julia
Donna Briggs
I’m a first time customer of Rocket Mortgage and Parker Neal was the first person I spoke to when I was attempting to procure a loan. I was very impressed with the process, it was fast, I got great suggestions and from someone who was clearly knowledgeable. 10 out of 10, I would highly recommend Rocket Mortgage and that is largely due to the first impression made by Mr. Neal.
J.M. Boyer
Adam is incredibly helpful and was with me evert step of the way. I would definitely work with him again.
Carol L Dean
He was/is professional, courteous, easy to work with. It was so nice.
kenneth dargis
Parker's was a late addition to team trying to resolve a major problem. Other than being a cheer leader he did nothing to solve the problem. I would rate him marginally satisfactory.
Parker James
Reply from Parker James:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less