Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Bill Bates
Excellent service from Erin- would recommend her to anyone that wants to do business with rocket
Derek McGraw
Lionel was fantastic from start to finish. He made the process seamless and painless. There was never a step that we didn't know whay was going on. He was solid and consistent with his follow up calls, answering texts and emails. Because of Lionel we will use Rocket Mortgage again.
Tony Diaz
Devin was so awesome to work with! He took care of us as if it was his own personal decision to make. Always there to support and answer questions in a friendly and professional manner. Thanks Devin!
Kevin Boyle
Alex is a first rate person. He explained the process well and stayed in touch all during the process. Highly recommend him.
Adam Burton
I've used Cody for both a home equity line and later a mortgage. Cody was extremely responsive and knowledgeable. I would recommend Cody to others looking for a polished professional who simplifies the process and gets the job done!
Lori Garcia
This experience was actually the best I have had at Rocket. I have no complaints with the previous, but the experience with Candice was exceptional. It was seamless. She was extremely helpful and very professional!
Tiffany Presley
I did not have a good experience with Connor. He did not seem to be customer focused. Instead, he would rush me off the phone. He seemed bothered and annoyed every time I called him about something. I do not think he is a reflection of Rocket Mortgage, however. I have worked with many others who were EXTREMELY helpful. I think Connor just wants to collect his commission check and go home. I would ...I did not have a good experience with Connor. He did not seem to be customer focused. Instead, he would rush me off the phone. He seemed bothered and annoyed every time I called him about something. I do not think he is a reflection of Rocket Mortgage, however. I have worked with many others who were EXTREMELY helpful. I think Connor just wants to collect his commission check and go home. I would not want him being the face of my company or interacting with my customers. If it were not for another Rocket Mortgage employee, Tony, I would have taken my business elsewhere. Connor is simply awful.Read MoreRead Less
Connor Learman
Reply from Connor Learman:

Dear Tiffany,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is ...Dear Tiffany,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Pete Gilbert
Alyssa was great - I've closed on 4 homes in Florida and this was my best experience by far. She was quick, knowledgeable, and thorough in all she did.
Ismael Velazquez
Abe has helped me with every step of the way. He's a great agent.
shauna coffelt
Helpful, efficient and very knowledgeable. Made the process very smooth. Thank you for all your help in the process.