Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Lucy Lang
Abbey and her team provided fast and friendly service. Rocket provides excellent service. Thank you!
Shelli Wynn
Chris was very nice and always helpful through the entire process's. I appreciate you! Thank you so much!
Jeff T.
Josh was very professional and personable. He provided great communication and aid every step of the way.
David Koenig
VERY PROFESSIONAL VERY HELPFUL THRU ENTIRE PROSESS AN ASSET FOR ROCKET MORTAGE!!!
Donald Hancock
I can't say how pleased we are with our refinancing experience. Jimmy and the folks at Rocket Mortgage were professional, friendly, and on top of everything. Thank you Jimmy for your gift of a stress free refinancing.
Calmanda Gheesling
If zero were an option, that is what I would give Cody. Not only was the communication rude and poor, he called to apologize which consisted of him defending himself, not understanding how his communication was rude (however the team I spoke with about it expressed being “upset for me”) and furthermore using “multitasking” as
an excuse for his curt emails. He has really made this an unfortunate ...If zero were an option, that is what I would give Cody. Not only was the communication rude and poor, he called to apologize which consisted of him defending himself, not understanding how his communication was rude (however the team I spoke with about it expressed being “upset for me”) and furthermore using “multitasking” as
an excuse for his curt emails. He has really made this an unfortunate experience and had us second guessing using Rocket Mortgage at all. When expressing this- he seemed to care less about loosing us as customers. Luckily there
seem to be a couple people there who seem to care to keep our business.Read MoreRead Less
Cody Daroma
Reply from Cody Daroma:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Naomi Jasso
Moe was professional and a pleasure to work with.
Krystal Wright
Jacob was helpful, informative and helped me look at multiple scenarios. He was quick to act and followed up in a timely manner. Highly recommend!
Gonzalo Marquez
Victor knows his job very well. When I called him and explained the type of loan I needed, he told me within 30 seconds what I needed and the reason for it. I'm still waiting for a response from two other banks with the same question. The loan process was simple, and communication was perfect. I'm very grateful to everyone.
Anita Gregory
Nadis was extremely helpful. He explained every detail of the process, explaned what would be the best option for us. He answered all of our questions. Everything was processed so quickly. We really appreciated Nadis and professionalism and kindness.
Thank you Nadis!