Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Denise Thomas
I highly recommend Brian to anyone as he was a joy to work with and made the process so easy. Brian was always available to answer any questions and/or concerns that I had and for that I truly appreciate him. Thank you Brian!
Stephanie Mastri
Whew! It all started with a clarification on my current mortgage. The person I spoke with asked, "Anything else I can help you with today?" Being sarcastic I replied, "Yeah, get me a better mortgage rate". Next thing you know I get hooked up with Vernon. After a few exchanges I just said "Look this started as a flip retort on my part I'm not ready" . He professionally understood, I apologized for ...Whew! It all started with a clarification on my current mortgage. The person I spoke with asked, "Anything else I can help you with today?" Being sarcastic I replied, "Yeah, get me a better mortgage rate". Next thing you know I get hooked up with Vernon. After a few exchanges I just said "Look this started as a flip retort on my part I'm not ready" . He professionally understood, I apologized for wasting his time. BUT then, I was ambushed by several other bankers for Rocket and it was really ticking me off. I finally complained and asked to speak with Vernon. I was going to let him have an earful, but you know what? He was cool and calm, polite and understanding. As the conversation progressed and I was defused, we came to some common ground of what he and Rocket COULD do for me. Well, I closed on a refi the other day, smooth as silk. I do highly recommend Vernon and Rocket Mortgage to anyone just "thinking" about it.Read MoreRead Less
James Carroll
Tyler was very helpful and always there to answer any questions we had.He made the whole process from application to the day of our closing as easy as it could possibly go.
Erik O’Keefe
Responsive and professional.
Mike Rasmussen
Thanks Enrique appreciate your patience for making this a seamless endeavor
Debbie Muniz
Jacqueline was amazing to work with. She was always quick to respond to my questions, was great at explaining the details I did not understand and was very open and honest about my options. 10/10 would recommend her to anyone I know! She made the entire process smooth and made sure I understood each step and that I was making the best decisions.
Gary Winlund
My interface with Jennifer was an outstanding experience. I had a lot of questions and she always had the answers or found them in a timely manner. I always knew the status of my app. I can't recommend her enough
Ramona Kenison
She was very knowledgeable. And if she doesn't know the answer she finds it. She was wonderful.
Wesley Sippel
Jenna was fantastic. She was in regular communication with me throughout the process and helped me close quickly and efficiently. I would recommend Jenna and Rocket Mortgage to anyone looking for a home loan.
Ricci Watson
Very personal to all needs if you have a need she does her best to get you quickly qualified if you don’t have everything in order she we’ll walk you through the process fast and friendly she listens to your needs what a wonderful person to work with our family feels very blessed to have worked with her!