Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Chris Hughes
Carly was so polite and helped from the start of my process. Super responsive and easy to work with. Made the process so easy and I so thankful!!
Chris Hughes
Donald Kausal
Josh made the entire process easy. He went out of his way to provide assistance. Highly personable, professional and extremely knowledgeable. He answered all questions and explained all steps of the VA process. I recommend him without reservation.
Greg Clark
Ryan was very helpful from the initial intake and talking through what I needed through the closing process. At each step he was able to give guidance and make sure that my process was moving forward.
The app made taking care of my documents and requirements easily, and Ryan was there when I had any questions. I am very pleased with the process, the service and the people that I interacted ...Ryan was very helpful from the initial intake and talking through what I needed through the closing process. At each step he was able to give guidance and make sure that my process was moving forward.
The app made taking care of my documents and requirements easily, and Ryan was there when I had any questions. I am very pleased with the process, the service and the people that I interacted with.Read MoreRead Less
Keedra Giraldi
Chris was great! So helpful, patient, and answered all our questions. We would absolutely recommend him!
Iana Grysenko
they open without my permission Refinance application
and MortgageFirst - loan
Michael Buckles
Reply from Michael Buckles:

Dear Iana,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Iana,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Tatona Swenson
Lee was fantastic from start to finish, very thorough, very helpful, and very responsive. Lee makes the process clear, concise, and easy. I would strongly recommend working with Lee.
f gervacio
Moe was spot on with my refi estimate. I submitted my application with him on 3/16/25 and received my funds on 3/25/25. Everything that Moe explained to interest rate, P/I, etc. Moe is very confident, professional, knowledgeable and kind. Moe was available by phone and text through out my refinance from the beginning to closing. It was a pleasure working with him. Rocket Mortgage has a great asset...Moe was spot on with my refi estimate. I submitted my application with him on 3/16/25 and received my funds on 3/25/25. Everything that Moe explained to interest rate, P/I, etc. Moe is very confident, professional, knowledgeable and kind. Moe was available by phone and text through out my refinance from the beginning to closing. It was a pleasure working with him. Rocket Mortgage has a great asset (Moe) working for the company. Please thank Moe for me.Read MoreRead Less
James Bennett
Andy did a great job with our refinance loan. He was always available to answer questions and he was always professional and polite.
Foster Bradley
Allison was incredible from start to finish; she made the entire process simple, direct and painless, finding innovative ways to assist making the outcome even better than expected. Allison is pleasant, approachable, knowledgeable, and most importantly responsive. Anyone fortunate enough to work with Allison will not be disappointed! It was a true pleasure working with Allison.
Alicia Cowans
Dallas was very patient and helpful in getting our house refinanced. He also went the distance to get us to the closing table. I would refer anyone who is looking to purchase or refinance to Rocket.