Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Tara Ray
Allison is great to work with. She made the process easy and kept us on track from start to finish.
william mccall
Quick, professional and very helpful. Gary was always there to answer questions via phone or text even with a 4 hour time difference. He got our loan processed well before the projected closing timeframe.
Rick Bowman
Loved working with Lisa James! Efficient and conscientious with her job, and always got back to me with any questions that I had. Made the whole refinance experience a pleasure.
Randall Ward
Jacqueline was great to work with, answered our questions, and had a clear strategy for how to make our refinance work to our advantage in the future. We're very thankful for her help.
Rodd Johnson
Glen is a machine! He was always there to answer any question, got back quickly, and went out of his way. Easy to do business with!
Marianne Pickell
Shelly is the best. She goes beyond and is so helpful. Would not deal with anyone else for our needs.
William Craig
After briefly speaking with Tahnin, he helped me take some time off my mortgage schedule from 29 years to 20 years as well as save me some money on interest. All the work was accomplished in about 1.50 hours. He is very knowledgeable, professional, and a pleasure to work with.

William Craig
Don Kracht
Dany was incredibly helpful and professional throughout the entire process even after his part was done! Couldn't have asked for a better experience!
Amber Bushnell
Friendly and efficient! Thank you!
Marissa Carrasquillo
Rude. Not informative. Will not go over any options without a credit pull
Andy Richey
Reply from Andy Richey:

Dear Marissa,

Thank you for taking the time to leave this review. As a Licensed Expert it is my priority to meet your loan goals and set you up for success. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. I would never intend to leave any of...Dear Marissa,

Thank you for taking the time to leave this review. As a Licensed Expert it is my priority to meet your loan goals and set you up for success. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. Please let me know if there is anything I can do for you in the future. It would be my pleasure to assist if given the opportunity.Read MoreRead Less