Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Jayce Perysian
Crystal was easy to connect with and knowledgeable about the refinancing process. I have no prior experience with a refinance, but Crystal made everything clear from the start. Communication did fall off towards the end of the process, and I felt some of my inquiries were overlooked at the end as well.
Crystal Bonaventura
Reply from Crystal Bonaventura:

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to ...I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the futureRead MoreRead Less

Karen Busch
Lisa made our transaction smooth and stress-free. We appreciated her professionalism and positive attitude throughout the process.
Marinen Moreno
Trish, I should say is knowledgeable at her work, and responds well right away when I have questions. She won’t let it take longer than 24 hrs. The process was a breeze, simple and on point. Thank you Trish and the whole team for helping us. Keep in touch.
Wilson Johnson
Keegan was very responsive and answered all our queries. The loan process was very smooth and he took care of all the nitty gritty things. Would recommend him for all your loan requirements. Extremely very customer friendly!
Jorge Paul
I don’t know how to start all I can say is Mike stood by my side through the entire process and made the it easy to complete. Hey, Mike thank you
Chad Webster
Super helpful and extremely polite. A true believer in actually helping. Made our VA loan so smooth and was almost always available with quick and accurate responses. He took so much stress off everything is by just being honest and upfront.
Rodney Villarosa
Delis was very helpful, answered all of my questions, contacted me in a timely manner and basically completed the entire process with me with ease!
Miguel Rodon
Dena was very patient and super helpful . She answered all my questions and was funny at times making this process a lot easier . Thank you for helping a young war veteran today Dena !!
Kirsten Colvey
Keegan assisted us at successfully refinancing to a VA loan. He was very helpful and very responsive when we hit snags in the process. He responded to texts often within the hour we sent them. We would recommend him for anyone looking for a loan or refinance.
Diane Robertson
We worked with Keegan on our most recent Rocket Mortgage loan. Keegan was very responsive to our questions and made sure the process ean smoothly. We will recommend Keegan any time the opportunity arises. Thank you Keegan!