Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

James O'Laughlin
I would like to express my deep gratitude for all of the work with Matthew. This was a simple process , upfront questions were answered in a timely fashion. Matthew was very informative on all my questions. Matthew made it feel completely safe and trustworthy. We are happy to have worked with someone so exceptional.
I'm sure Matthew's teammates also are great at what they do.
Thanks again for the ...I would like to express my deep gratitude for all of the work with Matthew. This was a simple process , upfront questions were answered in a timely fashion. Matthew was very informative on all my questions. Matthew made it feel completely safe and trustworthy. We are happy to have worked with someone so exceptional.
I'm sure Matthew's teammates also are great at what they do.
Thanks again for the confident help in achieving our goals as was discussed in the beginning.
Jim&Lisa ORead MoreRead Less
Caiti Kenney
So helpful, responsive, patient, and knowledgeable.
Mark Mailloux
Chris was excellent to work with throughout the loan process. He was very responsive to our inquiries and was available after normal business hours.
Alea Ozuna Sanchez
Steven’s been nothing but patient and helpful with my application and staring process. He is on top of everything and makes sure I am understanding everything correctly. Great guy to work with.
RAKESH MAKWANA
Laurent was s very professional and courteous. Outstanding customer service!
bigplay86
Kelly was extremely easy and pleasant to work with. She was knowledgable and very responsive to any and all of my questions no matter what time of day!
Annette Collins
Kristen was very professional and helpful she goes above and beyond to get your Loan approve. It feels really good to know that this is not just a job for Kristen. But she really cares about her customers. Their was time I didn't think it was going to happen an I cried and Kristen comforter and assured me everything was going to be all right and I was facing a situation where if my loan did not ...Kristen was very professional and helpful she goes above and beyond to get your Loan approve. It feels really good to know that this is not just a job for Kristen. But she really cares about her customers. Their was time I didn't think it was going to happen an I cried and Kristen comforter and assured me everything was going to be all right and I was facing a situation where if my loan did not get approved I did not who to turn to. Kristen, I thank God for people like you I wish more people was caring and helpful as you are. Once again Thank you and God Bless.Read MoreRead Less
Carolina Renteria
Sarah was so helpful and she helped move everything along quickly
Carol Day
Never again! 2 months ago when we first applied for the loan on November 12, the loan was configured to pay off all debt for $400k+ as long as we could get a cosigner and the house was valued at over $500k. Everything asked for was met! I had to pay the $635 for an appraisal I didnt agree with and Rocket didnt even agree with . . Yet it was the excuse that we were told greatly effected our loan ...Never again! 2 months ago when we first applied for the loan on November 12, the loan was configured to pay off all debt for $400k+ as long as we could get a cosigner and the house was valued at over $500k. Everything asked for was met! I had to pay the $635 for an appraisal I didnt agree with and Rocket didnt even agree with . . Yet it was the excuse that we were told greatly effected our loan even though it came back appraised over the $500k! From that point on communication was terrible and things were left out or lied to. I was told 2 bills were not going to be paid . . But actually we discovered at closing that a 3rd one was left out! Our app had been in suspension for weeks! One of the unpaid debt amounts was almost half of our entire debt total!! . . So actually only about half of our debt was paid off! We felt like we were the lowest of priority in finishing our loan and every phone call that we did receive was always late in the day, so we so realized and knew it meant more bad news of what Rocket wasnt going to do for us! Im very very disappointed in the handling of this loan as quotes and original letters sent were not met. Rocket seriously needs to reconsider using a diggerent appraisal firm or to let the customer have a choice if they are to pay for it! It was so u fair yet nothing was done to reject it when it was done wrong! Friends and family will know of my disappointment with Rocket and I will also voice my disappointment to the appraisal company. Im so sorry about this whole experience and feel like we were treated so unfairly and wrong. Since the loan amount was lowered so much we feel we should have never needed a cosigner. Even some errors on the list of debts were never updated with correct balances and we were told another credit pull was done on 12/31 . . Which according to my review was never done. The length of 2 months it took to finally close this loan caused us extra payments and late fees waiting to hear a confirmed date for closing thatwas always changing. We never even knew our loan had been put on suspended status. At that point we knew we were low priority. It has been a very stressful 2 months that left negative feelings when it was all done.Read MoreRead Less
Bridgette Allen
Reply from Bridgette Allen:

Dear Carol,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Carol,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Michelle Shinebarger
Chel is very reliable. She will actually answer your phone call when you make it, or she will call you back right away. She will help you with documents and is focused on getting your loan to the next level promptly. She does this in a professional and friendly manner every time.