Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Tal Cohen
Patrick was great to work with. He was professional and attentive to our loan needs. He drove the process and was quick to respond to any of our questions
loi hong
Good! I'd like to go on withe Kaled.
Honey Bee
Mike is so awesome~ His attitude is exactly what you want when working with your money. I was nervous as a widowed mom, but Mike really took the lead I needed and gently ushered me through the process.

“You have every right to be proud of yourself Mike. You truly are a Hustler and a Gentleman”
Michael Leeper
Brian did a great job all the way thru the whole process. He answered all of my questions and a lot of them before I even asked. He's very professional and very knowledgeable.
Mike Thomas
Alexis was a Hugh help to my wife and I on getting our refinancing done she's special and an asset to Rocket Mortgage.
Bill Morris
I recently worked with Scott on a home equity loan and had an excellent experience. Scott showed great professionalism and expertise, breaking down complex processes into easy-to-understand details and ensuring I felt confident throughout.
His communication was top-notch, promptly addressing my inquiries and keeping me updated on my loan application’s progress. Scott's personalized approach and ...I recently worked with Scott on a home equity loan and had an excellent experience. Scott showed great professionalism and expertise, breaking down complex processes into easy-to-understand details and ensuring I felt confident throughout.
His communication was top-notch, promptly addressing my inquiries and keeping me updated on my loan application’s progress. Scott's personalized approach and dedication to customer service were truly outstanding, making the process smooth and stress-free.
I highly recommend Scott for anyone seeking a loan officer. His expertise, communication, and commitment truly set him apart. Thank you, Scott, for your outstanding service and support!Read MoreRead Less
Jorge Costa
Andy is prompt in response, understanding and also great at explaining processes and details. He really is on point. He is patient as well. Enjoy working with him every time.
Peter Ford
Sandra was great! She worked hard to get the best rates/points ratio. I changed up in the middle and she went right along quickly and professionally. She was easy to contact (I contacted her many times through the process). I recommend her.
Trilce Valdes-Dias
Complete nightmare from the beginning to the end. I selected Rocket Mortgage after reading all the amazing reviews. Huge mistake. Everything went wrong. Even one of the managers agreed with me, and I quote, “I have no words. I know another, I am sorry, will do nothing “.
Foster Wheeler
Reply from Foster Wheeler:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

eva thornton
Mason was very helpful and answered all my questions. During the whole process, I only spoke with him once during the initial Application, from there everything went smoothly with the loan.