Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

ANTHONY GOODWIN
Max was awesome! He made the refinance extremely easy and to the point!
I couldn't have done this without him!
Thank you max!!!
Joe Reorda
Forest is very professional and helped me stay on track and made sure I had everything I needed for the entire process. He cooks lot have done a better job. Five Star ⭐️ Service
Takashima Futaba
Tyler made me feel reassured throughout the refinancing process, and was very patient with me despite my many questions everyday. Thank you for your help!
Carlos Crisostomo
Hope, is best person I can ever find to help me with my refinancing needs, very clear acknowledge, she was very clear patient explaining to me everything and everything happened very quick...I really recommend Hope I give her 10 Thanks HOPE. God bless you..
Linda Rivera
Reid w
As fantastic, friendly and made sure I understood the entire process. He was available anytime I needed him.
I would highly recommend him!
Thank you Reid
Perry Anthony
He was very helpful in many ways on getting the job done in a timely manner. If i had any questions if he couldn't answer he would get me to the right personnel.
Nicholas Smith
Jill was extremely knowledgeable, helpful, empathetic and supportive throughout! She absolutely made the process seamless. Working with Jill on my refinance with cash out, I felt like I was getting more than mortgage lending assistance; She provided outstanding personal financial advisor guidance. She helped me greatly improve my home budgeting and financial strategy and execution. I'm very ...Jill was extremely knowledgeable, helpful, empathetic and supportive throughout! She absolutely made the process seamless. Working with Jill on my refinance with cash out, I felt like I was getting more than mortgage lending assistance; She provided outstanding personal financial advisor guidance. She helped me greatly improve my home budgeting and financial strategy and execution. I'm very pleased with Rocket and Jill.Read MoreRead Less
Brian Haley
With our loan, while Nick was always courteous and responsive, we found him to be dishonest with his responses and number he provided. We felt we were taken advantage of and would guess because he know we were an older couple on a fixed income. His text would say and commit to one thing and the end results were never that. We would definitely guide others to look elsewhere instead of to Rocket ...With our loan, while Nick was always courteous and responsive, we found him to be dishonest with his responses and number he provided. We felt we were taken advantage of and would guess because he know we were an older couple on a fixed income. His text would say and commit to one thing and the end results were never that. We would definitely guide others to look elsewhere instead of to Rocket Mortgage. Our loan was a refi and if we ever need to do another one, it will be with a more reputable and honest company.Read MoreRead Less
Nicholas Franzone
Reply from Nicholas Franzone:

Thank you for taking the time to leave a review. I apologize if you felt lied to as I would never intend to misrepresent our process. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the cost of the loan. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I...Thank you for taking the time to leave a review. I apologize if you felt lied to as I would never intend to misrepresent our process. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the cost of the loan. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

McKesson Stafford Sr.
I recently had the pleasure of working with Shmuel Kagarlitskiy at Rocket Mortgage to refinance my home and consolidate my debt. From the outset, Shmuel was exceptionally professional and knowledgeable, guiding me through each step of the process with patience and clarity.

One of my primary concerns was securing a good interest rate, and Shmuel went above and beyond to ensure that I achieved this ...I recently had the pleasure of working with Shmuel Kagarlitskiy at Rocket Mortgage to refinance my home and consolidate my debt. From the outset, Shmuel was exceptionally professional and knowledgeable, guiding me through each step of the process with patience and clarity.

One of my primary concerns was securing a good interest rate, and Shmuel went above and beyond to ensure that I achieved this goal. His expertise and dedication to his clients were evident from our first conversation. He took the time to understand my financial situation fully and tailored his recommendations to best suit my needs.

Throughout the refinancing process, Shmuel demonstrated excellent communication skills, keeping me informed and updated at every stage. He promptly answered all my questions, alleviating any concerns I had along the way. His commitment to providing outstanding customer service truly made a difference.

Thanks to Shmuel's hard work and dedication, I am now able to manage my finances more effectively and have peace of mind with a lower interest rate. I wholeheartedly recommend Shmuel Kagarlitskiy to anyone considering refinancing or consolidating their debt. His expertise and commitment to client satisfaction are unmatched.

Thank you, Shmuel, for your exceptional service and for making this process a success.Read MoreRead Less
Mina Wasef
Worse Banker I had to deal with. Very mean and unprofessional.
Jacob Hanson
Reply from Jacob Hanson:

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here ...Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here for you in the future.Read MoreRead Less