Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Gina Cooper
Dan was extremely helpful! He was so quick to respond to questions and was very helpful when it came to downloading documents and signing forms. He was very patient with me since this whole process was done on my cell phone.
Flaka Shrudhani
I recently worked with Bianka, and I couldn’t be happier with the experience. From the very beginning, Bianka displayed exceptional professionalism, expertise, and dedication to making the loan process as smooth as possible. She was always available to answer my questions, provide clear explanations, and guide me through every step.
What truly stood out was her ability to find the best loan options...I recently worked with Bianka, and I couldn’t be happier with the experience. From the very beginning, Bianka displayed exceptional professionalism, expertise, and dedication to making the loan process as smooth as possible. She was always available to answer my questions, provide clear explanations, and guide me through every step.
What truly stood out was her ability to find the best loan options tailored to my needs. She worked quickly and efficiently while maintaining a calm and patient demeanor, ensuring everything stayed on track. Thanks to her hard work and attention to detail, we were able to close the loan without any issues.
If you’re looking for a loan officer who is reliable, knowledgeable, and genuinely cares about helping you achieve your goals, I wholeheartedly recommend Bianka. She made what could have been a stressful process feel effortless, and I’m incredibly grateful for her support!Read MoreRead Less
Azhar Karachi
Vince was great. Key partner who was available and helpful throughout the closing process.
Tyler Ford
This is my third house purchase and by far my best/easiest. Matt was fantastic, when our loan had issues. He got everything figured out quick and kept it moving. 10/10 I will be using Matt for all future purchases, and I suggest you do the same if you want a smooth house purchase
Gary Cheyne
Matthew was professional and personable. He accomplished exactly what he said he would do. Very good communications.
James Higgins
Laurent was extremely knowledgeable, courteous and helpful in closing our loan!
Linda Gregory
Very knowledgeable and the follow up was phenomenal.
ruben banda
Tommy was great any questions I had he had answers if not he would find them very communicated with everything
Shaun Eustace
He was amazing! Everything went smoothly
Craig McCoy
Promises were made that were not kept. Communication was minimal. Requests were ignored. At each interaction, it was if we had never talked (he did not recall anything about me).
Damien Enriquez
Reply from Damien Enriquez:

Dear Craig,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. I would never intend to leave any of my clients feeling this way. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our ...Dear Craig,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. I would never intend to leave any of my clients feeling this way. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less