Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

David Koenig
VERY PROFESSIONAL VERY HELPFUL THRU ENTIRE PROSESS AN ASSET FOR ROCKET MORTAGE!!!
Donald Hancock
I can't say how pleased we are with our refinancing experience. Jimmy and the folks at Rocket Mortgage were professional, friendly, and on top of everything. Thank you Jimmy for your gift of a stress free refinancing.
Calmanda Gheesling
If zero were an option, that is what I would give Cody. Not only was the communication rude and poor, he called to apologize which consisted of him defending himself, not understanding how his communication was rude (however the team I spoke with about it expressed being “upset for me”) and furthermore using “multitasking” as
an excuse for his curt emails. He has really made this an unfortunate ...If zero were an option, that is what I would give Cody. Not only was the communication rude and poor, he called to apologize which consisted of him defending himself, not understanding how his communication was rude (however the team I spoke with about it expressed being “upset for me”) and furthermore using “multitasking” as
an excuse for his curt emails. He has really made this an unfortunate experience and had us second guessing using Rocket Mortgage at all. When expressing this- he seemed to care less about loosing us as customers. Luckily there
seem to be a couple people there who seem to care to keep our business.Read MoreRead Less
Cody Daroma
Reply from Cody Daroma:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Naomi Jasso
Moe was professional and a pleasure to work with.
Krystal Wright
Jacob was helpful, informative and helped me look at multiple scenarios. He was quick to act and followed up in a timely manner. Highly recommend!
Gonzalo Marquez
Victor knows his job very well. When I called him and explained the type of loan I needed, he told me within 30 seconds what I needed and the reason for it. I'm still waiting for a response from two other banks with the same question. The loan process was simple, and communication was perfect. I'm very grateful to everyone.
Anita Gregory
Nadis was extremely helpful. He explained every detail of the process, explaned what would be the best option for us. He answered all of our questions. Everything was processed so quickly. We really appreciated Nadis and professionalism and kindness.
Thank you Nadis!
Gary Otis
Dylan was wonderful to work with. He overcame many challenges with this loan and was always available to speak with when I had a question or concern. Total Professional.
Gary
Submarine Cob Pait
She was outstanding in all aspects of my refi. She had all the correct answers and was very patient with me. At 79 years of age, I need a lot of patience.
Rocky Thompson
Trust me, you don't want a review from me. Especially about my experience with Gordon. I would rather buy a mobile home for my next home purchase than to ever have to work with Gordon or Rocket Mortgage again. They say third time is a charm, but my experience was anything but a charm. It was a nightmare. Gordon listens, but he doesnt hear. His eye is on his commission, not the customer. I would ...Trust me, you don't want a review from me. Especially about my experience with Gordon. I would rather buy a mobile home for my next home purchase than to ever have to work with Gordon or Rocket Mortgage again. They say third time is a charm, but my experience was anything but a charm. It was a nightmare. Gordon listens, but he doesnt hear. His eye is on his commission, not the customer. I would have abandoned the relationship and gone to my credit union where I'd have saved thousands. However, I'm loyal to a fault and regret staying with Gordon. He's condescending, talks down to you as if you're a child, has no respect for the stress a buyer is under and he really doesn't care. He's AWFUL at explaining anything. Don't catch him on a busy day either, or you'll be tossed to the curb all to rely on a Portal thats as user friendly a gas pump. I would run as fast as you can from this place. If you decide to stay with them, find another mortgage broker to handle your loan. Don't let them fool you that being a "loyal customer" is saving you money. It is not in any way whatsoever. I could have had a brand new broker handle my loan better than Gordon. I could go on my rant, but I've wasted all the time I ever will with him or RM. After my loan closed, there was a discrepancy between what Gordon said my payment would be and what the title company said it would be. I called to get an explanation which only resulted in me hanging up on him because he's rude, has no empathy, and is a typical "car salesman". Trust me, you can do better.Read MoreRead Less
Gordon Lynett
Reply from Gordon Lynett:

Dear Rocky,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding, and I regretfully understand your disappointment. I will keep your feedback in mind, moving ...Dear Rocky,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding, and I regretfully understand your disappointment. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I sincerely thank you for your time and patience. Please know that I am here if you have any questions in the future.Read MoreRead Less