Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Barbara Iamurri
Whitney was extremely helpful, knowledgeable and above all a pleasure to work with. She answered all questions professionally.
Kevin Dunford
Christian did an excellent job recommending the best options for us and explaining what the process would entail. One short conversation and a couple of data requests and we were through with the process. I can’t imagine it being any easier or better.
Hugo Reynoso
Working with Jenna was a pleasure - she consistently provided prompt responses to all questions and concerns. Her professionalism and efficiency as an agent were outstanding. I hope she continues with the company for years to come.
e. english
Mr.Jerome was very professional and understanding to our financial needs
Michael Mcbride
She looked out for my best interest, always returns calls in timely manner if I know of someone who is looking for Mortgage help i would refer them to her.
Kristie M.
I had a great experience with Jarid. He was up front and walked me through everything. He texted me to keep me updated and called when there was a change in interest rate. This was a much easier process than I thought it would be!!
Joel
Derek is awesome!I did a refinance with him.he seems to sincerely care.he was always available & answered my questions.he was great at explaining things along the way & easy to talk to-he didn't come across like he was on a higher level than the rest of us.the experience with him & rocket mortgage was the easiest I've ever done so far!
SMW Jefferson
He did an amazing job. Explained everything to me and communication was amazing. Highly recommend working with Richard!
Avi S
Whole process felt rushed. Communication was not great. Not as good an experience as previous interactions with Rocket Mortgage.
Maya Aburouman
Reply from Maya Aburouman:

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team ...Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Mercedes Wegner
He was so much help and always answered questions quickly! He explained everything very well and made sure we understood everything! I highly recommend working with him!