Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

colonelsanders3
Erin was exceptionally helpful in the loan approval process. She was able to provide a clear timeline and made the process simple to understand. Highly recommend.
Sue Moss
I have total respect and appreciation for Charles. He was very clear explaining the process and it happened so fast! Rocket is fortunate to have him on the team!
Joseph Jones
Lucas’s assistance with this process is definitely worth five stars. From his initial contact and throughout the process, he stayed connected, communicated with me about things I needed additional assistance with and followed up to ensure everything was submitted appropriately! Quality Customer Service! Great experience! Will definitely refer him to others!
Beth Lighnter
My husband recently had the opportunity to work with Drew who made our refinance process seamless. We are aged and he did everything above and beyond to set us up for affordable payoff of our home so I can retire sooner than later! Drew was always available for quick responses and consistently verified numbers, rates and payment schedules. Drew set us up with support staff when technology was ...My husband recently had the opportunity to work with Drew who made our refinance process seamless. We are aged and he did everything above and beyond to set us up for affordable payoff of our home so I can retire sooner than later! Drew was always available for quick responses and consistently verified numbers, rates and payment schedules. Drew set us up with support staff when technology was daunting for us and we hardly had to use our noggins! I told Drew from the beginning I was too busy for lengthy sessions and he heard me and again made this process seamless and pleasant! Drew is the guy!Read MoreRead Less
Cindy Winfield
Brendon was helpful setting up loan. But was not good at returning calls when I had questions. My last text to him was on 12/28. Never heard back.
Brendon Best
Reply from Brendon Best:

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Quicken Loans, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity...I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Quicken Loans, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Curtis Stimpson
Very professional. The thing I liked best was the fact that it was very easy to contact him and his response time back was exceptional!
professor 2fast
Robyne was a pleasure to work with. She went above and beyond to make my loan experience smooth.
Aurea Kemp
Excellent person to help in Refinancing team in Rocket Mortgage Team
Domain Admin
very helpful and what a joy to work with at Christmas. I called her Jingle Bells she made Our Christmas! A work ethic above and beyond. count your Blessings she works for you!!! the Bajors!! ty Jingle Bells
Carmen Bartells
I knew from the very first conversation that working with Liz was going to make the entire process of refinancing a breeze. Even though we ran into a few unforeseen hiccups in the process, Liz was so patient, knowledgeable, and accommodating. She went the extra mile to make sure that we had everything we needed. She truly was dedicated to helping us every step of the way. She also gave us great ...I knew from the very first conversation that working with Liz was going to make the entire process of refinancing a breeze. Even though we ran into a few unforeseen hiccups in the process, Liz was so patient, knowledgeable, and accommodating. She went the extra mile to make sure that we had everything we needed. She truly was dedicated to helping us every step of the way. She also gave us great advice moving forward. She's the real deal!Read MoreRead Less