Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Gary Otis
Dylan was wonderful to work with. He overcame many challenges with this loan and was always available to speak with when I had a question or concern. Total Professional.
Gary
Submarine Cob Pait
She was outstanding in all aspects of my refi. She had all the correct answers and was very patient with me. At 79 years of age, I need a lot of patience.
Rocky Thompson
Trust me, you don't want a review from me. Especially about my experience with Gordon. I would rather buy a mobile home for my next home purchase than to ever have to work with Gordon or Rocket Mortgage again. They say third time is a charm, but my experience was anything but a charm. It was a nightmare. Gordon listens, but he doesnt hear. His eye is on his commission, not the customer. I would ...Trust me, you don't want a review from me. Especially about my experience with Gordon. I would rather buy a mobile home for my next home purchase than to ever have to work with Gordon or Rocket Mortgage again. They say third time is a charm, but my experience was anything but a charm. It was a nightmare. Gordon listens, but he doesnt hear. His eye is on his commission, not the customer. I would have abandoned the relationship and gone to my credit union where I'd have saved thousands. However, I'm loyal to a fault and regret staying with Gordon. He's condescending, talks down to you as if you're a child, has no respect for the stress a buyer is under and he really doesn't care. He's AWFUL at explaining anything. Don't catch him on a busy day either, or you'll be tossed to the curb all to rely on a Portal thats as user friendly a gas pump. I would run as fast as you can from this place. If you decide to stay with them, find another mortgage broker to handle your loan. Don't let them fool you that being a "loyal customer" is saving you money. It is not in any way whatsoever. I could have had a brand new broker handle my loan better than Gordon. I could go on my rant, but I've wasted all the time I ever will with him or RM. After my loan closed, there was a discrepancy between what Gordon said my payment would be and what the title company said it would be. I called to get an explanation which only resulted in me hanging up on him because he's rude, has no empathy, and is a typical "car salesman". Trust me, you can do better.Read MoreRead Less
Gordon Lynett
Reply from Gordon Lynett:

Dear Rocky,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding, and I regretfully understand your disappointment. I will keep your feedback in mind, moving ...Dear Rocky,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding, and I regretfully understand your disappointment. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I sincerely thank you for your time and patience. Please know that I am here if you have any questions in the future.Read MoreRead Less

Yvet Reyes
Excellent! The follow up , the time of processing, professional. Fully recommend
Emma Hagen
Delaney helped me and my husband refinance our home and we ending up saving a lot of money. She was great to work with and very patient! We highly recommend her.
Jaroslav Prochazka
100% efficient!
Mario with Rocket Mortgage is the best!
rafael saldivar
Realmente no hay palabras suficientes para expresar lo agradecido que estamos en trabajar con Jose.
Aparte de que es el mejor en RocketMortgage el es un gran ser humano .
Su servicio al cliente es increiblemente excelente. El sabe escuchar las necesidades y dudas de uno para asi ofecer y ayudar de la mejor manera.
Es 100% recomndable con mis familiares y amigos.
Espero que un dia vuelva a trabajar ...Realmente no hay palabras suficientes para expresar lo agradecido que estamos en trabajar con Jose.
Aparte de que es el mejor en RocketMortgage el es un gran ser humano .
Su servicio al cliente es increiblemente excelente. El sabe escuchar las necesidades y dudas de uno para asi ofecer y ayudar de la mejor manera.
Es 100% recomndable con mis familiares y amigos.
Espero que un dia vuelva a trabajar con el en otra propiedad.
Gracias Jose por siempre tener esa pasiencia y consistencia en todo el proceso.Read MoreRead Less
Carletha Griffin
Mo was the best transparent person I have ever worked with when it comes to meeting and caring about the needs of the customer. He went beyond the call of duty and my husband, and I truly appreciate him for all he does for Rocket Mortgage!
Roland White
Nelson handled our refi on our house and I cannot tell you how wonderful he was he responded back within minutes of every contact walks us through every step made the process so easy and advocated for us at every turn thank you Nelson
Chloe Coventry
Delaney is kind, informative, and patient. We worked with her to refinance our home and she was able to save us hundreds of dollars month! I highly recommend working with her.