Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Dresdene Flynn-White
He does what he says he will do, You can trust the information he provides. This was a smooth and efficient process. He was there every time I had a question!
Denise Marshall
Enjoyed working with Victoria. She was walked us through the process.
I felt that Victoria knew what we wanted to do with the loan and discussed with our best options.
Great and professional. Thank you.
Don Pineda
Dany's timely response coupled with expert information and advice made for a complex process to be expediently completed in record time. Dany took it upon himself to reach out and anticipated questions we may have and presented solutions and answers.
Anna Jones
Kerry was very knowledgeable and helpful, and helped make the entire process easier.
Sue Paradis Andreski
I had applied for a refinance with Rocket mortgage but then decided to go with my own mortgage company. Things got a little difficult, through no fault of my own. O'Neill contacted me and with his guidance, knowledge and professionalism I decided Rocket mortgage was the best for me. I'm grateful for his assistance. He and his team did a wonderful job and I had a very smooth closing. I'm happy and ...I had applied for a refinance with Rocket mortgage but then decided to go with my own mortgage company. Things got a little difficult, through no fault of my own. O'Neill contacted me and with his guidance, knowledge and professionalism I decided Rocket mortgage was the best for me. I'm grateful for his assistance. He and his team did a wonderful job and I had a very smooth closing. I'm happy and would recommend Rocket mortgage to anyone!Read MoreRead Less
Cheryl Hunter
Renee went the extra mile to get my refinance pushed through in a timely manner.
Tom Wilson
Dany made our refinancing very understandable and thus it went extremely smooth. He was patient with all our questions, was skilled with putting things in laymen’s terms and everything he said that would happen did happen. There was no last minute changes in any of the closing information as he explained it to us. I would recommend him as a facilitator of Rocket loans to anybody.
Kathy Wortham
During the early process there was some information sent out that was confusing. A letter e-signed by Belen requested the appraisal by the 23rd when it was not even scheduled until the 25th, with a delivery date of five to six days later. The paperwork and appraiser thought we were refinancing. There were some other concerns, so, I sent an e-mail pointing them out to Belen. I never received a ...During the early process there was some information sent out that was confusing. A letter e-signed by Belen requested the appraisal by the 23rd when it was not even scheduled until the 25th, with a delivery date of five to six days later. The paperwork and appraiser thought we were refinancing. There were some other concerns, so, I sent an e-mail pointing them out to Belen. I never received a reply. Then mid-way of the process an automatic closing estimate e-form was sent out that was very inaccurate. My husband eventually emailed and called her about the second incident and did receive a phone call from her manager. Belen said that she had seen the information in question. Normally I would have expected a processor to be proactive and address the issues before it stressed the client. She did not.Read MoreRead Less
Guy Passmore
Kevin did an excellent job guiding us through the refi process. He maintained exemplary communication with us throughout the weeks of gathering info and submitting documents. Thank you Kevin!
Pastor Tim
Connor is awesome. He understands and knows what he is doing and is a great help in understanding the process. Thank you Connor.