Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Patricia Ryan
Mark helped resolve some issues with requirements that I had trouble meeting and was innovative in resolving the issues. He was thoughtful and considerate of my time and helped facilitate the whole process.
Mark Adams
Dean had a clear and concise plan and helped me execute quickly.
Jim Hepner
Abe made the whole process very pleasant. He worked with us on all aspects of the loan. His knowledge about what was needed to put everything together was very impressive. I felt he really went above and beyond with his attention to our needs.
Nancy Smith
Alex Walker was wonderful to work with, he helped me raise my credit score over 40 points in two weeks, thank you Alex
Chris Joslin
Steve was great, he explained everything and walked me through the entire process. It was simple and easy and he kept me informed all along the way. He was always available to answer questions and I will definitely use him again in the future.
Lynn McConnell
To say the least, we are both grateful and satisfied, beyond measure, with our experience with Sam C!!! My husband and I refinanced our home back in March 2024. From the moment of our first call with Sam, there was a sense of genuineness. Sam spent COUNTLESS hours with us up front, answering all our questions, big or small. We never once felt pressured that we had to repay all the efforts with a ...To say the least, we are both grateful and satisfied, beyond measure, with our experience with Sam C!!! My husband and I refinanced our home back in March 2024. From the moment of our first call with Sam, there was a sense of genuineness. Sam spent COUNTLESS hours with us up front, answering all our questions, big or small. We never once felt pressured that we had to repay all the efforts with a promise to move forward with Sam (Rocket Mortgage). We never felt as if we were just another number. Sam is without a doubt very passionate her job and is nothing short of TOP NOTCH! She keeps helping folks determine was truly the best route for them a top priority. She is selfless in the sense of willing to spend as much time as desired with a client and put forth the risk with no guarantee of moving a deal across the finish line. THAT IS TRUE HONEST CUSTOMER SERVICE and what earned our business!

Sam's professionalism and expertise are unmatched! The list could go on indefinitely. However, just to list a few... She is extremely knowledgeable, attentive, thorough and was always timely and proactive on her response time.

Everyone knows that loan closing is a very tedious task with several moving parts and more often times than not is accompanied with some unexpected hurdles and challenges. Sam ensured that we stayed on the right track from the start through the entire process working while tirelessly to provide accurate, and all necessary information in order to warrant a positive outcome and reach our goal results. In all transparency, I was very shocked and impressed on how easy the process and transaction went...

A sincere THANK YOU for your INCREDIBLE support, SAM!!!! You are a true gem with superb customer service.... which is unfortunately difficult to find these days!

We will refer you a million times over!Read MoreRead Less
Troy Tyner
Theresa was friendly and professional. She made the process so easy. It felt like something this complicated shouldn’t be such a pleasant experience and yet it was! Efficient and fast as well. Theresa was the best and I would highly recommend her too friends , family and strangers. Feel lucky to have had her answer the phone. Troy T
Todd Miller
Mena was fantastic, as always. This was our second interaction and he is always courteous and helpful.
Richard Finley
Very helpful and professional
Richard Finley
Very professional and patient. Helped work out things tht worked best for us