Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Tiffany Presley
I did not have a good experience with Connor. He did not seem to be customer focused. Instead, he would rush me off the phone. He seemed bothered and annoyed every time I called him about something. I do not think he is a reflection of Rocket Mortgage, however. I have worked with many others who were EXTREMELY helpful. I think Connor just wants to collect his commission check and go home. I would ...I did not have a good experience with Connor. He did not seem to be customer focused. Instead, he would rush me off the phone. He seemed bothered and annoyed every time I called him about something. I do not think he is a reflection of Rocket Mortgage, however. I have worked with many others who were EXTREMELY helpful. I think Connor just wants to collect his commission check and go home. I would not want him being the face of my company or interacting with my customers. If it were not for another Rocket Mortgage employee, Tony, I would have taken my business elsewhere. Connor is simply awful.Read MoreRead Less
Connor Learman
Reply from Connor Learman:

Dear Tiffany,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is ...Dear Tiffany,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Pete Gilbert
Alyssa was great - I've closed on 4 homes in Florida and this was my best experience by far. She was quick, knowledgeable, and thorough in all she did.
Ismael Velazquez
Abe has helped me with every step of the way. He's a great agent.
shauna coffelt
Helpful, efficient and very knowledgeable. Made the process very smooth. Thank you for all your help in the process.
Edward Rutkowski
Thomas was helpful while patient and understanding .
Eric Payment
Very responsive and knowledgeable!
Jonathan Woods
Cody did a great job getting things done for me. I would highly recommend his services.
Judith Cohen
Just closed on our loan working with Chris. He made it so easy and kept us in the loop throughout the process. Highly recommend working with him.
Art Mccoy
Is refinancing stressful? Not with Anthony and Rocket Mortgage. He was with me every step of the way. He made sure I was comfortable with everything and explained everything to us as we progressed along. I would highly recommend Anthony and Rocket Mortgage to all.
Jeffrey Balmaceda
Mehmet made the process very smooth. Even when changes were made, everything was seamless. Thank you!