Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Melinda Rocha
We appreciated the expertise, explanation of options, patience, and professionalism throughout the entire process.

Like everyone we are all busy with work, home, and family obligations so communication can be tough. Bay was respectful and his customer service was appreciated to make our refinance with Rocket Mortgage effortless.

We would definitely recommend Rocket Mortgage to family and friends.
David Larson
Austin has been amazing throughout the entire refinance process, very informative and knowledgeable, and always answers questions right away with a quick phone call. It has been a very positive experience, and a very easy up through the scheduled closing.
Eric Judy
Absolutely horrible customer service. Rocket Mortgage/Amrock failed to allow me to close on time and receive funding because the Notary they assigned to come out failed to give them back the closing package. I had closed on Thursday and was told to allow 3 days to change my mind and if I did not the funding would happen the next business day. Simple and understood right? Apparently no one, ...Absolutely horrible customer service. Rocket Mortgage/Amrock failed to allow me to close on time and receive funding because the Notary they assigned to come out failed to give them back the closing package. I had closed on Thursday and was told to allow 3 days to change my mind and if I did not the funding would happen the next business day. Simple and understood right? Apparently no one, including Luis, follow up to ensure everything needed has been received. I had called Rocket Mortgage the 2 days before funding with some general questions because I was leaving on vacation and not one person looked to ensure all documentation was collected. It was not until I called Luis back on the day of funding that anyone at Rocket Mortgage/Amrock knew the notary failed to return the necessary notarized paperwork therefore preventing funding. I found out while driving to another state on vacation with my wife. They had set up another notary for me while on vacation. They had the nerve to ask me to drive 15 miles (instead of doing it at my friends house) to meet the new notary. I met the notary and then had to wait 3 additional days according to federal law, understood but extremely irritated. I had called and sent Luis a few text messages asking him to return my call because I was concerned about all of the scheduled payments and checks that had been sent out assuming I was getting funded 2 weeks earlier. His "director" Eric Hunter returned my call instead of Luis for some reason. He somewhat listened and when I asked for a generic letter to be written explaining to my bank and creditors that this was their error that funds were not available to cover the checks written, Eric Hunter decided to browbeat me and tell me the company line of "we always tell people to continue making their payments as normal". This just made a bad decision (of working with Rocket Mortgage) an even worse situation. Fast forward to funding FINALLY. I had been asking Luis several times on how the other creditors they agreed to pay off would be paid and all I ever got is "we will send out the checks for the creditors". I didnt realize they meant sending ME checks via UPS and that I have to endorse them and THEN I would have to send the checks to the creditors!! This adds an additional week of being behind in payments to the first 2 weeks lost due to complete incompetence. Now the payment history that WAS at 100% on time for several years is ruined. Now my credit history has taken a hit as well. I have worked very hard to have these items to be impeccable for several years and now ruined!! And do you think I could have Rocket Mortgage OR Amrock simply write a letter of explanation?? NO. DO NOT work with these people unless you enjoy being disrespected for wanting to do business with them.Read MoreRead Less
Luis Bolanos
Reply from Luis Bolanos:

Thank you for taking the time to leave a review. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client ...Thank you for taking the time to leave a review. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Joan Piercy
Mario was very helpful, answered my questions, and kept me apprised of what was happening with my loan. He helped me figure out what was the best loan for me.
Darrel Chris Farmer
Perfect, fast and efficient review of my options in remortgaging my home. Braden is most knowledgeable and answered all questions and concerns with sound advice. Much appreciated. Thanks.
Linda Warren
We were so impressed with this young man's professionalism. Working in a similar business he was so polite, knowledgeable, and excellent communication (which for me is the top one). He was hands on from beginning to end. Thank you, Rony.
Noga R
Dina Messina was extremely helpful. I was very lucky that she was the first representative to answer my call to inquire about refinancing my house. She was knowledgeable, perfesssional and very pleasant. She walked me through the whole process. It made everything go faster and smoothly. I am very pleased. I would definitely recommend her.
Jackie Dorn
Very Patient and Informative
David Burton
The experience of working with Guillaume was extremely good. We had some minor issues along the way, but with each issue Guillaume quickly addressed the issue to quick resolution. He had my interest first and foremost. I give him 5 stars only because I can not give him more. A real pleasure.
Claire Boyer
Anthony was wonderful to me throughout the entire process. He was kind and very patient with me. Anthony kept me up to date and informed me of the status of my mortgage and closing. There isn't a thing Anthony could have done better. I would recommend Anthony to anyone needing a mortgage.