Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Laura Fox Van Steenis
Gordon was great to work with. Made my life so much easier in dealing with the refinancing of my home. I would highly recommend Gordon.
Lloyd Anthony
JD is on top of his game. He always finds time to respond quickly and is very helpful. Wonderful personality, and a pleasure to do business with.
Theresa Rivera
First I'd like to say I was petrified of refinancing, the Rocket Mortgage team were just wonderful, Natalie was helpful with any questions or concerns I had, directed me to different solutions for my situation.
Jennifer Lozada
Neal was always very helpful and knowledgeable. He always answered my questions right away. He made the whole process so quick and easy! Thank you so much for all of your help!!
Ann Sanders
Harrison is awesome! He is friendly, professional, knowledgeable, extremely efficient and made the whole refinance process painless. Thank you!
Ron Arold
Happy with the mortgage except for two reasons. Too many changes before closing, and closing took too long.
Craig Ford
Reply from Craig Ford:

Hi Ron,
Thank you for taking the time to review your experience working with me and Rocket Mortgage on your recent refinance. I am sorry to hear that throughout your loan process there were some unexpected changes. Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you are the numbers that we ...Hi Ron,
Thank you for taking the time to review your experience working with me and Rocket Mortgage on your recent refinance. I am sorry to hear that throughout your loan process there were some unexpected changes. Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you are the numbers that we close on. I know that you have been in contact with our Client Relations Senior Research team in regard to those changes. We were able to implement a resolution prior to the closing of your loan. Again, thank you for the feedback and allowing me the opportunity to help you with your refinance, it truly was a pleasure. If there is anything else we can do to assist, please always know that your Rocket Mortgage family is just a phone call or email away, and we are always happy to help.Read MoreRead Less

Michael Solomich
My wife and I just got married and we found our dream home. Dain made it super easy to get through the process of buying our first home together. He was super knowledgeable about the whole process and was eager to teach me about it. Thank you Dain!!
Amy Kleuskens
Justin was SO professional, knowledgeable, helpful and kind. He was very genuine and took as much time as we needed to explain every option and the process. It's people like Justin who make Rocket Mortgage the right choice. He stayed in touch and made us feel special, not like just another loan number. We feel very good about staying with Rocket Mortgage! We absolutely rate Justin a 5!
Susan Myers
Alex called me before 9:00am in the morning to advise me I could refinance my mortgage if I was interested. He asked me, among other things, about the value of my home. I informed him $186,000 should be very close to my home's value. I then told him to email the information so I could read over it and make a decision. So later that day he calls me to tell me to let me know that the refinance won't...Alex called me before 9:00am in the morning to advise me I could refinance my mortgage if I was interested. He asked me, among other things, about the value of my home. I informed him $186,000 should be very close to my home's value. I then told him to email the information so I could read over it and make a decision. So later that day he calls me to tell me to let me know that the refinance won't happen because he could only find comperable sales for $171,000 and $116,000. The reality is that the house next door and directly across the street, both identical floor plans to mine, sold within the last three month for $184,000 and $186,000 respectively. When informed him of this over the phone his reply was "oh really", "yes really". I understand that everyone has quotas to meet and it's not always easy. However this is the third time that Rocket Mortgage has solicited my refinance business only to find not enough equity in the home to proceed. My problem with all of this is that Rocket Mortgage has my mortgage balance and the ability to look up comperable sales, and somehow no policy excists that requires anyone to do the work before the phone call is made. Read MoreRead Less
Alex Zeoli
Reply from Alex Zeoli:

Hi Susan,
Thank you for taking the time to review my service as well as your recent experience with Rocket Mortgage. It was a pleasure working with you and Gary to see if we could find a new loan to meet your needs. I am sorry to hear that this was the third time that you had spoken with Rocket Mortgage and all three times we were unable to assist. Here at Rocket Mortgage, we pride ourselves on ...Hi Susan,
Thank you for taking the time to review my service as well as your recent experience with Rocket Mortgage. It was a pleasure working with you and Gary to see if we could find a new loan to meet your needs. I am sorry to hear that this was the third time that you had spoken with Rocket Mortgage and all three times we were unable to assist. Here at Rocket Mortgage, we pride ourselves on always watching our serviced client’s loans; always looking for any opportunity to lower their rate, payment, or help consolidate other debts. After our conversation, I was a little worried about proceeding with your loan after I reviewed data on previous sales in your area. I would never want to put a loan into process that I was not confident was going to close. Since we already service your loan and had a majority of the needed information on file, I can see how you felt frustrated after speaking with us three times and we weren’t able to find a new loan solution. My Client Relations team is digging into this concern to see how we can improve our process of engaging with our serviced clients. Again, thank you for reaching out. We appreciate this feedback as it helps us grow and get better. If you ever have any questions about your loan please always know that your Rocket Mortgage Family is always here to assist.Read MoreRead Less

Robin Osborne
Jacob was very helpful throughout the entire process. He spoke with me like he was a personal friend. He anticipated my questions before I asked them. He knew exactly where I was in the process and guided me the whole way. I am very pleased with the whole process.