Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Tom Wilson
Dany made our refinancing very understandable and thus it went extremely smooth. He was patient with all our questions, was skilled with putting things in laymen’s terms and everything he said that would happen did happen. There was no last minute changes in any of the closing information as he explained it to us. I would recommend him as a facilitator of Rocket loans to anybody.
Kathy Wortham
During the early process there was some information sent out that was confusing. A letter e-signed by Belen requested the appraisal by the 23rd when it was not even scheduled until the 25th, with a delivery date of five to six days later. The paperwork and appraiser thought we were refinancing. There were some other concerns, so, I sent an e-mail pointing them out to Belen. I never received a ...During the early process there was some information sent out that was confusing. A letter e-signed by Belen requested the appraisal by the 23rd when it was not even scheduled until the 25th, with a delivery date of five to six days later. The paperwork and appraiser thought we were refinancing. There were some other concerns, so, I sent an e-mail pointing them out to Belen. I never received a reply. Then mid-way of the process an automatic closing estimate e-form was sent out that was very inaccurate. My husband eventually emailed and called her about the second incident and did receive a phone call from her manager. Belen said that she had seen the information in question. Normally I would have expected a processor to be proactive and address the issues before it stressed the client. She did not.Read MoreRead Less
Guy Passmore
Kevin did an excellent job guiding us through the refi process. He maintained exemplary communication with us throughout the weeks of gathering info and submitting documents. Thank you Kevin!
Pastor Tim
Connor is awesome. He understands and knows what he is doing and is a great help in understanding the process. Thank you Connor.
Todd Kane
From start to finish, Sara was absolutely outstanding. She guided me through every step with expertise, kindness, and an unwavering commitment to helping me succeed. Whenever I needed direction, she pointed me toward the perfect solution, and her responses were always prompt and thorough — I never once felt left waiting. Sara’s professionalism and dedication went above and beyond my expectations, ...From start to finish, Sara was absolutely outstanding. She guided me through every step with expertise, kindness, and an unwavering commitment to helping me succeed. Whenever I needed direction, she pointed me toward the perfect solution, and her responses were always prompt and thorough — I never once felt left waiting. Sara’s professionalism and dedication went above and beyond my expectations, and I truly cannot recommend her highly enough.Read MoreRead Less
Anna Stohlmann
Smooth experience! Michael was very knowledgeable and was able to help us close very quickly. I highly recommend!
Maritza
John me ayudo con Todo El proceso de El prestamo fue muy amable y paciente con nosotros explico todo muy bien gracias john
Jennifer Bonocore Labb
Jasmine was so helpful and knowledgeable. She made refinancing so easy. She answered all our questions and kept us informed. In addition, she is so nice and friendly.
Margie Smilowitz
Zach was very patient, professional, and clearly communicated what information was needed so he could expedite our equity loan. The entire process was seamless due to Zach's great skills! We couldn't be happier with the entire process.
Ginnie Fowler
Absolutely fabulous. Professional, knowledgeable, PATIENT. I can't say enough about Marius. This loan would not have happened without his persistence and desire to get this 'over the finish line' -
I ran my own business for 30 years - and I were still working, I would steal this young man away! He is invaluable to Rocket Mortgage - You have a winner in this one!