Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Robert Wilhelm
Contact was really great and everything explained really well. I'm glad I called Rocket Mortgage!
Rob Simmons
Isaac restored my faith in lenders to be professional, trustworthy, and respectful. Rocket Mortgage should be proud to have such an employee on their staff and I look forward to working with Isaac again.
Barb Sanderlin
My husband and I were very pleased with the way Alex Friel handled our loan. We applied completely over the phone, with Alex leading us through the whole process. He was very professional, patient, and kind, he also has a good sense of humor. We would definitely recommend him to anyone who would like to go through Rocket Mortgage.
Michael Jett
We started working with another mortgage provider to get a refinance loan, and were totally unsatisfied with their process and procedures. Phone calls were not returned, and it was hard to get any response, even through email.
We called Rocket Mortgage, and were a little "gun shy" of another prolonged nightmare with no results. We were lucky to have Cass as our Mortgage Banker, and the experience ...We started working with another mortgage provider to get a refinance loan, and were totally unsatisfied with their process and procedures. Phone calls were not returned, and it was hard to get any response, even through email.
We called Rocket Mortgage, and were a little "gun shy" of another prolonged nightmare with no results. We were lucky to have Cass as our Mortgage Banker, and the experience was amazing. From start to finish, the process took just 22 days. All our questions were answered fully and quickly, and we were kept updated at every step of the way. Cass and the support team were always available, friendly, professional, and helpful.
We would recommend Rocket Mortgage to anyone seeking a mortgage loan. Absolutely the best mortgage experience ever.Read MoreRead Less
Haeyoon Jacobus Real Estate Professional
At first, I wasn't thrilled to work with out-of-state lender, but Rocket Mortgage has been nothing but professional. Isaac was kind, courteous and very prompt in returning calls, which it was crucial fact making an offer and getting it accepted for the Buyer. Hope he never change, breath of fresh air!
Marilyn Carney
James Roberts and the entire Rocket Mortgage team are very thorough in explaining the application procedure, terms and conditions of the Loan Process. There are no surprises and everything moves smoothly once the requested information is provided to them.
Mary Hlepas
Billy not only answered my call he answered my prayers....I had refinanced with another bank and when I received the final documents they had not included the taxes ...I was irate and they said it was past the three days there was nothing they could do. I called Rocket Mortgage got Billy and he worked it out for me not only did I get a great rate ...my taxes AND insurance are now covered. THANK ...Billy not only answered my call he answered my prayers....I had refinanced with another bank and when I received the final documents they had not included the taxes ...I was irate and they said it was past the three days there was nothing they could do. I called Rocket Mortgage got Billy and he worked it out for me not only did I get a great rate ...my taxes AND insurance are now covered. THANK YOU BILLY and Rocket Mortgage!!!! Fantastic Customer Service.Read MoreRead Less
Mark Montgomery
EXCELLENT PERSON TO DEAL WITH !!!!
Nancy Willis
Doug did an amazing job helping my husband and I work through the online paperwork for our recent loan. Taking a non computer person through the ins and outs of doing the work online took amazing patience and the ability to thoroughly help us understand each step. The process was done with remarkable speed and efficiency. Our intersections with everyone involved at Rocket Mortgage was ...Doug did an amazing job helping my husband and I work through the online paperwork for our recent loan. Taking a non computer person through the ins and outs of doing the work online took amazing patience and the ability to thoroughly help us understand each step. The process was done with remarkable speed and efficiency. Our intersections with everyone involved at Rocket Mortgage was professional, helpful and successful. We cannot recommend Rocket Mortgage enough specifically the interface with Doug. Thank you Doug and all involved at Rocket Mortgage.Read MoreRead Less
Justin Amy Boyd
We were looking to refinance and Chris helped a lot in the process and running the numbers and making it easy. He is very knowledgeable and helpful. Quick responses and patient with explaining everything. I even went back to him a time or two once the loan was in the process of dealing with someone else and and he still helped.