Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Erica Green
Vlora was amazing! When our current bank that had our construction loan tried to triple our closing costs we knew we had to look elsewhere. We were so pleased with the service from Vlora and how quickly she answered all of our questions. Rocket Mortgage did a fantastic job with the closing costs and we were left wondering why we have never used them in the past on our old home. The closing was...Vlora was amazing! When our current bank that had our construction loan tried to triple our closing costs we knew we had to look elsewhere. We were so pleased with the service from Vlora and how quickly she answered all of our questions. Rocket Mortgage did a fantastic job with the closing costs and we were left wondering why we have never used them in the past on our old home. The closing was done at our house on our schedule which is unheard of. The whole process from start to finish was less than 30 days because we were quick to gather information. If you can input things quickly, answer questions and phone calls and be accommodating to appraisers and closing officers this is the best company to work with. Never needed to take time off work to finalize our loan. I have since referred Rocket Mortgage to everyone I know and will continue to use them in the future. Read MoreRead Less
Phillip White
The entire process has been easy and highly professional. I would recommend Rocket Mortgage to my friends.
Laura Fox Van Steenis
Gordon was great to work with. Made my life so much easier in dealing with the refinancing of my home. I would highly recommend Gordon.
Lloyd Anthony
JD is on top of his game. He always finds time to respond quickly and is very helpful. Wonderful personality, and a pleasure to do business with.
Theresa Rivera
First I'd like to say I was petrified of refinancing, the Rocket Mortgage team were just wonderful, Natalie was helpful with any questions or concerns I had, directed me to different solutions for my situation.
Jennifer Lozada
Neal was always very helpful and knowledgeable. He always answered my questions right away. He made the whole process so quick and easy! Thank you so much for all of your help!!
Ann Sanders
Harrison is awesome! He is friendly, professional, knowledgeable, extremely efficient and made the whole refinance process painless. Thank you!
Ron Arold
Happy with the mortgage except for two reasons. Too many changes before closing, and closing took too long.
Craig Ford
Reply from Craig Ford:

Hi Ron,
Thank you for taking the time to review your experience working with me and Rocket Mortgage on your recent refinance. I am sorry to hear that throughout your loan process there were some unexpected changes. Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you are the numbers that we ...Hi Ron,
Thank you for taking the time to review your experience working with me and Rocket Mortgage on your recent refinance. I am sorry to hear that throughout your loan process there were some unexpected changes. Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you are the numbers that we close on. I know that you have been in contact with our Client Relations Senior Research team in regard to those changes. We were able to implement a resolution prior to the closing of your loan. Again, thank you for the feedback and allowing me the opportunity to help you with your refinance, it truly was a pleasure. If there is anything else we can do to assist, please always know that your Rocket Mortgage family is just a phone call or email away, and we are always happy to help.Read MoreRead Less

Michael Solomich
My wife and I just got married and we found our dream home. Dain made it super easy to get through the process of buying our first home together. He was super knowledgeable about the whole process and was eager to teach me about it. Thank you Dain!!
Amy Kleuskens
Justin was SO professional, knowledgeable, helpful and kind. He was very genuine and took as much time as we needed to explain every option and the process. It's people like Justin who make Rocket Mortgage the right choice. He stayed in touch and made us feel special, not like just another loan number. We feel very good about staying with Rocket Mortgage! We absolutely rate Justin a 5!