Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Neal Lewis
She was very friendly and helpful with all my questions. She took time to understand my situation and find the best way to move forward.
Steve White
Dan was extremely helpful, friendly and professional. Kept track of the entire process and would even call just to check or update. Extremely satisfied with his work.
Bill Tallman
Very professional and proficient . Covers all bases.
Chris Skrable
James was GREAT to work with. He was super available, responsive, and just friendly in what could have otherwise been a rather scary and mystifying process. Even when I'd moved on to other customer service folks (for other parts of the process), he kept checking in on me to make sure that I was doing OK, to answer questions, and to reassure me that I wasn't screwing anything up (too badly). I ...James was GREAT to work with. He was super available, responsive, and just friendly in what could have otherwise been a rather scary and mystifying process. Even when I'd moved on to other customer service folks (for other parts of the process), he kept checking in on me to make sure that I was doing OK, to answer questions, and to reassure me that I wasn't screwing anything up (too badly). I can't recommend him highly enough!Read MoreRead Less
Tom Smith
Pleasant to work with. Very careful leading me through the process. Made everything clear. Thanks Ryan.
Gareth Yarnell
Ryan was extremely helpful and extremely patient! He worked well for us and with us. We had never done a digital loan and we had a ton of questions for Ryan. He always found an answer to our questions.
Chuck Brown
Don did great with getting me set up for a refinance!! He was friendly, helpful, and efficient! I'd recommend him to my closest friends and family!
Mike Redden
This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out ...This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out the Rocket Mortgage online quote info, hit submit, and I kid you not, 30 seconds later my phone rang, and it was Jill Patel. My wife spent around 2 hours TOTAL on the phone, and 20 days later, we are closing. No paper, no mess, NO delay. Jill is the best customer service experience we have ever encountered. We know where we are going for our next loan...Read MoreRead Less
Katrina Kinzel
Steve took the time to find the right loan solution for me and answered all my questions. Rocket Mortgage made the process easy.
Virgil Storr
Justin was extremely helpful and accommodating and made the process easy.