Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Al Gingras
This was my first loan with Rocket Mortgage and by far my best experience ever. I attribute this to the excellent work Jill did. She was very knowledgeable and quickly set everything up. Because of her excellent work the entire process was quick and easy and went off very smoothly. In the future I would use Rocket Mortgage again and in particular Jill. I have made it a point to pass my ...This was my first loan with Rocket Mortgage and by far my best experience ever. I attribute this to the excellent work Jill did. She was very knowledgeable and quickly set everything up. Because of her excellent work the entire process was quick and easy and went off very smoothly. In the future I would use Rocket Mortgage again and in particular Jill. I have made it a point to pass my recommendations about Rocket Mortgage and Jill to friends and family so they too can get excellent service as I did. Read MoreRead Less
Bill Ross
The entire experience with Rocket Mortgage left me feeling that they were focused on MY needs as well as their own. Meri was upbeat and encouraging and continually followed through. I would recommend her, and Rocket Mortgage to others!
Wylene Heiden
Cass is very pleasant and very willing to work with us. He gave us great advise on options moving forward.
Jason Scott
Dominic was very helpful throughout the entire process. Very courteous and informative, answering all my questions to my satisfaction.
Dave Rowe
Was a pleasure working with Shmuel. Not only was he very knowledgeable, he also took time to make sure we understood every step. Everything was explained in great detail and we appreciated the transparency and honesty from Shmuel and Rocket Mortgage.
James Long
I feel Joseph did an excellent job handling our loan. He was very knowledgeable, knew what to do with our finances on how to get our debt income ratio level too the right level, allowing us to make a loan. He gave us so much of his time on the first phone conversation to cover all of the necessary things that actually made the loan process complete. He was in no hurry to get to the next customer, ...I feel Joseph did an excellent job handling our loan. He was very knowledgeable, knew what to do with our finances on how to get our debt income ratio level too the right level, allowing us to make a loan. He gave us so much of his time on the first phone conversation to cover all of the necessary things that actually made the loan process complete. He was in no hurry to get to the next customer, he just concentrated on us.
Not like the other loan company that didn't know what to do, did not know VA requirements for a loan, that just wasted 4 months of our time and asked us for info that we had to buy and spend hundreds of dollars on for things that my husband discovered were not usable any way for VA loans. Then we had to start the loan process over again.
Joseph would follow up on things so we were always aware of what point the loan was at and what was going to happen next. He calculated figures about pay offs and how we could pay this off early and be debt free in so many years. He was always so pleasant to talk with and gave us confidence in Rocket Mortgage, that we had the right loan company.
Definitely recommend Joseph for a loan officer. Vey warm personality and makes you feel he really is taking care of you.
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Donna LaBorde
I was very impressed with Darden's knowledge and commitment to making the refinancing process very simple. What a surprise! Within one month we closed on two separate properties. Thank you Darden for your patience and persistence in getting the job done!
Jonathan Corona
Craig was extremely patient with me during the mortgage attainment process. Didn't matter how many questions I asked, some of which i'm sure were repeats, he made me feel like a V.I.P. There was no pressuring involved and I felt like everything he told me, he would do himself if he were in my shoes. I had been searching through different lenders and there was quite a bit of fine print things ...Craig was extremely patient with me during the mortgage attainment process. Didn't matter how many questions I asked, some of which i'm sure were repeats, he made me feel like a V.I.P. There was no pressuring involved and I felt like everything he told me, he would do himself if he were in my shoes. I had been searching through different lenders and there was quite a bit of fine print things they don't tell you about until later. Craig was very upfront about every iota of detail that would make the mortgage viable for my needs. I felt that he made the process transparent, with the fine print made center stage. Read MoreRead Less
Isaac Hernav
I just want to say Isaac did a great job with helping with the loan process. He was very easy to communicate with and a really easy going guy! I enjoyed working with him, and glad he was able to make it happen for me!
Thomas Olinde
I'm a fisherman so I will explain my my experience in that mindset... Rocket Mortgage has found the bait that attracts any & all fish as well as the only bait that attracts in any weather condition, lake & water condition. Even having a great bait there would never be a fish to eat without the hook. James is the most important part of the fishing trip... He is the hook. James is the hook that the ...I'm a fisherman so I will explain my my experience in that mindset... Rocket Mortgage has found the bait that attracts any & all fish as well as the only bait that attracts in any weather condition, lake & water condition. Even having a great bait there would never be a fish to eat without the hook. James is the most important part of the fishing trip... He is the hook. James is the hook that the fish never feared because he doesn't hide in the bait & deliver a painful blow with deception. James puts truth, respect, honesty & professionalism in the job he does for the fisherman. It's not the payment that he does it for but the belief in the bait that the fisherman (Rocket Mortgage) has chosen and the benefit to all involved that the fisherman is providing with every catch.Read MoreRead Less