Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Otto Matic
Maria was patient and was very resourceful with all my questions regarding loan options. I was closing and had some questions and Maria returned my call quickly and answered all of them. My business with Maria was personal and professional at the same time!
Herb Friedberg
James did a super job. He made sure all the e-signature was done correctly and he answered all my questions. He made getting a Rocket Mortgage very easy.
Kyle Mattingly
Laura is the definition of a professional. Laura was very helpful in getting to understand my needs and finding out the best product / solution to get me exactly what I was looking for. The entire process from application to closing was 21 days and could have actually gone faster if it weren't for my personal schedule. Sometimes fast isn't the best option, but in my case speed was important and ...Laura is the definition of a professional. Laura was very helpful in getting to understand my needs and finding out the best product / solution to get me exactly what I was looking for. The entire process from application to closing was 21 days and could have actually gone faster if it weren't for my personal schedule. Sometimes fast isn't the best option, but in my case speed was important and there was no lack of information or mis-steps along the way. I would 10/10 recomend you give Laura a call if you are looking for financing on a mortgage purchase or refinance. Thank you Laura, I hope we can work together again some day.Read MoreRead Less
Raul Garcia
Chris was extremely helpful in getting my loan off the ground. It was super simple to see the documents that still needed attention and site was updated often. He kept in touch and was prompt on returning emails/phone calls when questions arose. Great job Chris!
Eric Martinsen
Darden provided efficient, timely, prompt service. He responded to questions so that you understood that the program designed was the best for you. He monitored and followed up on the loan process. He kept us informed without being overbearing or pushy. The end result was a loan that is right for us prepared by Rocket Mortgage in the most efficient and quickest time I have every been involved ...Darden provided efficient, timely, prompt service. He responded to questions so that you understood that the program designed was the best for you. He monitored and followed up on the loan process. He kept us informed without being overbearing or pushy. The end result was a loan that is right for us prepared by Rocket Mortgage in the most efficient and quickest time I have every been involved in.Read MoreRead Less
Michelle Poole
Shelly was EXCEPTIONAL!!!! I was able to ask her any question at any point in the process and she was able to answer or send me to the write person. My buying experience was an emotional one and Shelly was there every step of the way with GENUINE concern. Her demeanor was very personable, friendly and professional. She made the entire experience easier, simple and special! I will DEFINITELY ...Shelly was EXCEPTIONAL!!!! I was able to ask her any question at any point in the process and she was able to answer or send me to the write person. My buying experience was an emotional one and Shelly was there every step of the way with GENUINE concern. Her demeanor was very personable, friendly and professional. She made the entire experience easier, simple and special! I will DEFINITELY recommend my friends to use Rocket Mortgage BECAUSE of my positive experience with Shelly!!!!Read MoreRead Less
Yvonne Mulgrew
My experience in acquiring this loan was beyond words. You were absolutely amazing and instrumental. I loved how everybody worked as a team to keep things moving and there were no dead spots. It was fast efficient and very personalized. I could not have been more pleased. And especially with you as the front door to this process. My hat goes off to you and I want to say many many many thanks.
Rubi Astorga
Lee was a very helpful man. The process of refinancing was so easy and fast. Lee made everything so easy that we didn't have any problems in the process. The Process was quicker than what we expected. We highly recommend him.
Richard Mendoza
I called Rocket Mortgage and initially was somewhat skeptical of the whole online mortgage lending experience.

However, Tracy Miller is a real asset to Rocket Mortgage. He is very knowledgeable, patient, accessible, friendly, and very customer centric. If I asked him a question, he would research it for me or put me in contact with people that could address my concern.

Thanks, for all your help...I called Rocket Mortgage and initially was somewhat skeptical of the whole online mortgage lending experience.

However, Tracy Miller is a real asset to Rocket Mortgage. He is very knowledgeable, patient, accessible, friendly, and very customer centric. If I asked him a question, he would research it for me or put me in contact with people that could address my concern.

Thanks, for all your help and assistance Tracy. Look forward to working with you again.Read MoreRead Less
Rose McCain
I could give 5 star. He did an excellent job. Continue the good work.!!!