Rocket Mortgage - Refinance Team Reviews
Rocket Mortgage Reviews | Refinance Team
JQ Quintero
Jeff provided us with personal and professional customer service.
Rocket Mortgage - Refinance Team's Reviews
Mona Cook
Dimitry was very helpful in helping me refinance my home, I was able to aquire a loan to pay off some personal bills and refinance my home 😊
Very thankful for his help . Would gladly refer him to my friends 😃
Very thankful for his help . Would gladly refer him to my friends 😃
Rich DeVliegher
Jason was very helpful and extremely patient with me as I regularly called him with questions. I would recommend him to anyone looking to buy or refi.
Stephen Black
Ryan was a true pleasure to work with for our Rocket Mortgage house refinance. He helped navigate me through several requests all in one effort.
1-He provided a lower APR which is now saving me money.
2-What I consider his most important discovery was that I paying an "Interest Only" payment with an SLS HELOC loan that is now bundled in with the new loan.
3-Ryan crafted a new, complete payment that now includes my Impound & Insurance payments so I know I will always be on track when taxes and insurance are due.
4-There were a few times when it looked as if my refinance request may have been declined due to its dynamics. These were the times when Ryan reached out to other support staff from Rocket Mortgage to help find the way for us to close this loan.
5-Ryan is incredibly professional, polite, insightful and courteous. I could not have worked with a better partner for this effort.
In closing, I have worked in the Hotel/Hospitality industry for 40 years and work ethic, work quality and ultimately, customer care with ownership & solutions for any challenges is critical. Ryan delivered in all of these areas. I can tell a fake when I see/hear them.
Ryan Hand is no fake. You should help groom and promote this young man from my experience with him.
Sincerely,
Steve Black
4787 51st Street
San Diego, Ca. 92115
619-666-3858
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1-He provided a lower APR which is now saving me money.
2-What I consider his most important discovery was that I paying an "Interest Only" payment with an SLS HELOC loan that is now bundled in with the new loan.
3-Ryan crafted a new, complete payment that now includes my Impound & Insurance payments so I know I will always be on track when taxes and insurance are due.
4-There were a few times when it looked as if my refinance request may have been declined due to its dynamics. These were the times when Ryan reached out to other support staff from Rocket Mortgage to help find the way for us to close this loan.
5-Ryan is incredibly professional, polite, insightful and courteous. I could not have worked with a better partner for this effort.
In closing, I have worked in the Hotel/Hospitality industry for 40 years and work ethic, work quality and ultimately, customer care with ownership & solutions for any challenges is critical. Ryan delivered in all of these areas. I can tell a fake when I see/hear them.
Ryan Hand is no fake. You should help groom and promote this young man from my experience with him.
Sincerely,
Steve Black
4787 51st Street
San Diego, Ca. 92115
619-666-3858
Read MoreRead Less
Darryll Broome
Rana walked us through the entire process. Answered all our questions, and was available, and kept us up to date on our progress throughout the process. On behalf of me and my wife, four thumbs up!!!!
Bill Woodall
While we were refinancing our home Rayan Albig was always there to answer our questions. He went above and beyond. I was impressed about how smooth everything went. I appreciate his time and consideration in getting us through the whole process.
Janine Funk
I was very fortunate to have worked with Christopher for my loan. My situation was complicated and it was very stressful trying to match a product that would work for me. Christopher never gave up and was so dedicated to trying every avenue possible to help me. Sure enough he found the right loan that we could work with that met my financial needs. I am sure that most of the loans are routine and folks just get them done with ease, but I have found you can witness the real character of a person when the situation at hand is very trying. Through it all, Christopher was kind and courteous, listened intently and gave wonderful support right through the closing and afterward too. I am beholden to him for helping me and making a loan that impacted my life in such a positive way. I hope Rocket Mortgage realizes the value of this special person who really cares about his clients.Read MoreRead Less
Melody O'Connor
Steve was awesome to work with! Very helpful and made the whole process go quickly! I appreciate his help very much!
Kellie Schipplein Taylor
Great experience working with Cody. Looked out for our needs and exceeded expectations. Always was patient when we had to play phone tag and always called when he said he would, just a great guy.
Annette Gallardo
Michael was a pleasure to work with. He was great about answering any questions we had. Any fees he quoted were right on with estimates. Process was smooth and efficient. I would be more than happy to refer or use Michael in the future.