Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Ray Sentner
Thomas was great and listened to my needs. When I told him I was shopping around he did not get rude and followed up. His willingness to listen and follow up is the only reason I am with Rocket Mortgage today. Do not lose him as he is truly an asset to your company.
Merrilyn Cedarblade
Amazing follow-through and attention to detail.
Steven Decker
Very professional and answered all my questions quickly and completely.
Steve Liquori
Jad had assisted me with a re-finance in true Rocket Mortgage format. He is quick to respond to any questions I had.
JQ Quintero
Jeff provided us with personal and professional customer service.
Mona Cook
Dimitry was very helpful in helping me refinance my home, I was able to aquire a loan to pay off some personal bills and refinance my home 😊
Very thankful for his help . Would gladly refer him to my friends 😃
Rich DeVliegher
Jason was very helpful and extremely patient with me as I regularly called him with questions. I would recommend him to anyone looking to buy or refi.
Stephen Black
Ryan was a true pleasure to work with for our Rocket Mortgage house refinance. He helped navigate me through several requests all in one effort.
1-He provided a lower APR which is now saving me money.
2-What I consider his most important discovery was that I paying an "Interest Only" payment with an SLS HELOC loan that is now bundled in with the new loan.
3-Ryan crafted a new, complete payment that ...Ryan was a true pleasure to work with for our Rocket Mortgage house refinance. He helped navigate me through several requests all in one effort.
1-He provided a lower APR which is now saving me money.
2-What I consider his most important discovery was that I paying an "Interest Only" payment with an SLS HELOC loan that is now bundled in with the new loan.
3-Ryan crafted a new, complete payment that now includes my Impound & Insurance payments so I know I will always be on track when taxes and insurance are due.
4-There were a few times when it looked as if my refinance request may have been declined due to its dynamics. These were the times when Ryan reached out to other support staff from Rocket Mortgage to help find the way for us to close this loan.
5-Ryan is incredibly professional, polite, insightful and courteous. I could not have worked with a better partner for this effort.

In closing, I have worked in the Hotel/Hospitality industry for 40 years and work ethic, work quality and ultimately, customer care with ownership & solutions for any challenges is critical. Ryan delivered in all of these areas. I can tell a fake when I see/hear them.

Ryan Hand is no fake. You should help groom and promote this young man from my experience with him.

Sincerely,
Steve Black
4787 51st Street
San Diego, Ca. 92115
619-666-3858
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Darryll Broome
Rana walked us through the entire process. Answered all our questions, and was available, and kept us up to date on our progress throughout the process. On behalf of me and my wife, four thumbs up!!!!
Bill Woodall
While we were refinancing our home Rayan Albig was always there to answer our questions. He went above and beyond. I was impressed about how smooth everything went. I appreciate his time and consideration in getting us through the whole process.