Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Lisa Kofoed
I highly recommend this very caring and professional woman. She really went above and beyond the call of duty to help us and make sure that we got exactly what we needed!
Lorex Nhery
Kunal is extremely patient, kind and composed. It was really a pleasure to work with him.
Matthew Sparks
Summer was excellent. She was very helpful and knowledgeable. She answered all my questions and when there was something she didn't know immediately, she came back to me with an answer.
The whole process was far easier than I was expecting.
Mariann Cook
This was by far the easiest refi process I have ever been through. Brent was wonderful from the very beginning. The communication from the entire team from start to finish was outstanding. My questions were answered within minutes. Definitely 5 stars!!!
Mike Blaeser
The over all experience was good. Nicholas followed through with what he said was to take place as others were changing the terms and expenses while he was out. The closing was delayed for over a month because items were not completed on time that were not in my control that could have been completed on time in my opinion. I found out about a week before closing took place that I was elligible ...The over all experience was good. Nicholas followed through with what he said was to take place as others were changing the terms and expenses while he was out. The closing was delayed for over a month because items were not completed on time that were not in my control that could have been completed on time in my opinion. I found out about a week before closing took place that I was elligible for discounts that were not offered or applied to my account - Via- Charles Schwab. The costs charged, in my opinion ended up higher and in excess for the 2 refi m loans that were completed.
Thanks to Nicolas the files did get done.Read MoreRead Less
Dave Kendig
Professional, courteous, prompt
OJay Perkins
He was good for the cause and stayed on point until the problems were cleared
Jerry Waugh
I was very happy and also very impressed with my experience with Alan staying on top of my loan. Any time I had any questions, he got right back to with the answer.
Greg Johnson
My wife and I had used another well known company for our refinance and were put through the ringer with endless phone calls and emails as well as constantly being asked to resend things that we already had. We also were stuck dealing with numerous people who had no idea about our file or who we were which led us to discontinuing business with them . Richard on the other hand seemlessly helped ...My wife and I had used another well known company for our refinance and were put through the ringer with endless phone calls and emails as well as constantly being asked to resend things that we already had. We also were stuck dealing with numerous people who had no idea about our file or who we were which led us to discontinuing business with them . Richard on the other hand seemlessly helped us accomplish our goals and always took care of us in a professional and caring way. We are thankful to have met and dealt with Richard and we will continue to use Rocket Mortgage going forward. I never write reviews because so often you only get the basics in business these days but I have been blown away by Richard and the Rocket Mortgage process. Richard had answers for all of our questions as well as suggestions for us on how to progress forward since we are small business owners and dont report income the same was as a typical employee. I would like to thank everyone that helped with our file and look forward to doing business with all of them again. Greg and Cassandra JohnsonRead MoreRead Less
Linda A Freeman
Great personality, very professional always keeping in touch with us and answering all our questions with knowledgeably of his job. Enjoyed working with him as a client. Would refer nick to anyone interested in refinancing a mortgage.