Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Roy Eyanson
Blake was great! Great follow up and texting
This was a great refinancing experience. Everything was done online or over the phone. The closing was done after I got off work and they came to my house. Nick was awesome and very friendly and knowledgable. Would highly recommend.
Ed Astley
Moe did a very good job in his explanations and follow up.
Ana Oade
I recently applied for a refinance using Rocket Mortgage.
I am completely impressed with the customer service provided by all of their employees.
Furthermore, I would like to compliment Simon Kandalaft for his friendliness and professionalism.
He was a pleasure to work with and I honestly felt that he was looking out for my best interest and that is hard to find.



Mildred Cammack
Garrett was very polite kept me informed on what was going on with my loan in refinancing my home. Was able to answer questions I had. He made sure I understood process as well as documents needed to complete process.
Good communication skills, seems to be a value team player.
James May
Jill was just great in helping us secure our refinance. I had been with Wells Fargo for years but when I heard about their massive fraud, I knew it was time to change counterparties. Bye, bye, Wells, hello Rocket Mortgage! We had a couple of quirks in the process, but as soon as I contacted Jill, she was on it in a big way. Loans often get held up for one reason or another or one minute detail...Jill was just great in helping us secure our refinance. I had been with Wells Fargo for years but when I heard about their massive fraud, I knew it was time to change counterparties. Bye, bye, Wells, hello Rocket Mortgage! We had a couple of quirks in the process, but as soon as I contacted Jill, she was on it in a big way. Loans often get held up for one reason or another or one minute detail or another. Not for long with Jill around! Plus Jill is super nice to deal with. It's like you have a close friend in the mortgage business. Jill, I rarely give 5 stars to anyone about anything, but you earned each one of the five all along the way! Thanks for making the process as painless as possible. And, yes, my next mortgage loan or refi is with you and Rocket Mortgage.

Jim May Read MoreRead Less
Caran Eldridge
I would give Derek 6 stars but it looks like 5 is as high as I can go !! He was very professional yet gave that personal touch. Every thing went as planned, smooth and precise and he was punctual with call backs. I had been working with another mortgage company for 3 months, who couldn't seem to get the process finalized but Derek didn't seem to have any problems at all. Thank you Derek and to ...I would give Derek 6 stars but it looks like 5 is as high as I can go !! He was very professional yet gave that personal touch. Every thing went as planned, smooth and precise and he was punctual with call backs. I had been working with another mortgage company for 3 months, who couldn't seem to get the process finalized but Derek didn't seem to have any problems at all. Thank you Derek and to your whole team.Read MoreRead Less
Carolyn Hansen
Very professional. Answered all my questions in appropriate timely manner. I trust his abilities.
Makarand Utpat
Great experience working with Andrew. He made sure all my questions were answered and he made me abreast of the overall process, which allowed me to have a practical outlook on what is that I can expect and what is expected out of me. He has great communication skills and is a great partner to work with. Thanks Andrew for all your help.
Bryan Flowers
Spoke with Melanin for 40 minutes received more information than expected was very helpful with my questions. Look forward to working her.