Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Beth Nolfe
Paul was a joy to work with. He's pleasant, patient and knowledgeable. He gave great advice, and yet I had it in my head I wanted a 15yr mortgage, regardless of his suggestions. The whole Qiucken Loans process is extraordinarily easy. And as the closing approached I realized I made a mistake. I felt bad, but realized I need to make the change. Paul was awesome. Not a problem whatsoever. We...Paul was a joy to work with. He's pleasant, patient and knowledgeable. He gave great advice, and yet I had it in my head I wanted a 15yr mortgage, regardless of his suggestions. The whole Qiucken Loans process is extraordinarily easy. And as the closing approached I realized I made a mistake. I felt bad, but realized I need to make the change. Paul was awesome. Not a problem whatsoever. We worked through the details, he made all the necessary changes quickly and we were back on track and barely missed a beat. I would highly recommend Qicken Loans, and specifically Paul, to anyone looking to acquire or refinance a mortgage. Thanks Paul - especially for remembering my quirk of getting overwhelmed by paperwork and making sure it was super simple for me when I had a last minute change!Read MoreRead Less
Shaun Scott
Erin was on top of all aspects of my refinance from beginning to end. Her professionalism and attention to detail was impressive! Thank you Erin!
Eileen Healy
Amira is a professional and her one on one client service that I receexceeded my expectations.
Carrie Clark
Jeremy made the application process of our loan an effortless process. He was friendly, professional and knowledgeable.
Anita Palmer
We just refinanced our VA loan from December of 2015 with Cass. We had such a fantastic experience initially with Cass and the Rocket Mortgage mortgage team that I inquired about lower rates for our VA loan after 10 months. Cass has such integrity and passion for what he does that it is infectious that literally within minutes we had a lower rate that significantly lowered our monthly payments. ...We just refinanced our VA loan from December of 2015 with Cass. We had such a fantastic experience initially with Cass and the Rocket Mortgage mortgage team that I inquired about lower rates for our VA loan after 10 months. Cass has such integrity and passion for what he does that it is infectious that literally within minutes we had a lower rate that significantly lowered our monthly payments. The Rocket Mortgage electronic platform is simple to use to send required documents and stay in touch with the loan process. As in our initial experience, from Cass, to the loan process Team, to the closing team everyone is trustworthy, friendly and very competent. We closed our loan in under 30 days and the closing agent came to our home. Thanks Cass for creating another memorable, enjoyable, money saving experience!Read MoreRead Less
Vicky Depietro
Very helpful...made the experience simple and smooth for the customer.
Lidia Arrazola
Nick was very helpful and always responded to my questions in a timely manner. He was great!
Susan Bill
Helped us every step of the way. Very knowledgeable.
Armando Martinez
It's great working with her she is very helpful and is willing to explain any questions and concerns you may have. A+
Wes Olson
The people handling the paperwork for the closers did not know qwhat they were doing and I feel they showed up for work only to collect there checks. The time it took to close was because of their incompetence with no condsideration for the the customer.