Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Jimmy Blankenship
Jake was phenomenal. He spent over an hour on my initial call thoroughly explaining the refinance process and answering my questions. I truly felt like I was Rocket Mortgage's only customer because of this guy. Can not recommend him enough.

As others have said, his estimates on costs/payoffs were conservative all throughout the process, and he explained this up front. He paints a "worst-case ...Jake was phenomenal. He spent over an hour on my initial call thoroughly explaining the refinance process and answering my questions. I truly felt like I was Rocket Mortgage's only customer because of this guy. Can not recommend him enough.

As others have said, his estimates on costs/payoffs were conservative all throughout the process, and he explained this up front. He paints a "worst-case scenario", which leaves you pleasantly surprised at closing. Other lenders I dealt with tried to sell me numbers they couldn't back up, making the loan look great up front, but the numbers kept going up throughout the process. Jake was upfront and completely honest throughout. In a business where it seems everyone is trying to rip you off, Jake stands head and shoulders above the rest. As trustworthy a guy as you could ask for.

Thanks again, Jake!! I hope we get to work together again one of these days!Read MoreRead Less
Thomas Gosnell
This is the second time for me working with a Rocket Mortgage Mortgage Team. Jad along with all of the team members made the refinance process nearly flawless. Even with some small changes, on my part in the latter part of the process, there was no interference with meeting the designated time lines. I would have no problem recommending Jad for a employment opportunity.
John Costlow
My experience with Jill from Rocket Mortgage was excellent. She went above and beyond anything I expected. The whole process was simple and easy for me. And my refinance wasn't a normal one.jill and her team deserve 10 stars. I tell everyone how easy the whole process was. I hope Rocket Mortgage realize what a great employee they have. Thank you Jill. I appreciate all you and your team has done f
Tony Bigham
I wanted to write this review to express how great Jill and Rocket Mortgage team was in processing our loans.
Everyone was nice, friendly and very professional. This was the best loan processing experience my wife and I have ever experienced.

-Tony & Abigael Bigham
Kjerstan Andersen
Tima made the process very easy, and that makes a world of difference in the refinance process. He explained everything step by step and was very easy to talk to about every question asked. I never thought refinancing a home mortgage could be as easy as it was and i will refer anyone i know who is looking to refinance or buy a home.
Paul Rich
I was hesitant to go with a big name lender that does a lot of advertising, but this ended up working out great. All was done over the internet/email, few phone calls and pretty much done. Kyle was very attentive and stayed with me on the phone while checking off my to-do list, meaning left nothing for me to figure out that may be questionable. Thanks again Kyle.
Greg Jagst
Great first interactions. Professional and efficient.
Rick Fobair
Vlora was very friendly and very easy to talk with when I had questions and needed help. She also followed through with getting me answers to questions that she did not know the answer to regarding recasting. She was very helpful.
Tommy Grealish
Danny was great. Always informative and answered any questions i had.
Opal Troxclair
After several home purchases and refinances over 40 years in 4 separate US locations, I have to rate Executive Banker Allison DeMott of Rocket Mortgage as the absolute best in our experiences. From day 1 contact through closing, Allison steered a very smooth path to our successful refinance. She answered every online question and phone call within 20 minutes (we had never experienced that kind ...After several home purchases and refinances over 40 years in 4 separate US locations, I have to rate Executive Banker Allison DeMott of Rocket Mortgage as the absolute best in our experiences. From day 1 contact through closing, Allison steered a very smooth path to our successful refinance. She answered every online question and phone call within 20 minutes (we had never experienced that kind of responsiveness before!). She assigned an outstanding client care specialist to our case and kept close tabs on our progress.
Opal W. TroxclairRead MoreRead Less