Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Stacey Miller
Rick was AWESOME! He was professional and gave me his honest opinion on how I should handle my refinance situation. I appreciated his quick responses and attention to my loan needs.
Marg Heartsill
We enjoyed getting our loan through Rocket Mortgage, and having Dan to help us solve our problems we encountered. Her was always friendly and helpful.
Charles Ouimette
Great experience with her. She took care of any issues I had.
John Barnes
James was a pleasure to work with. He was always there to answer all questions and kept us informed
at all stages of process.
Linda Penberthy
It was the easiest experience I have ever been through. The only complaint I could have is that sometimes I would be told one thing and the next time it would be something different. Example, the closing costs. I was first told the closing cost would be included in my loan; then it was $278; then it was $787 and then $387. Otherwise, people were very friendly and very helpful. I would ...It was the easiest experience I have ever been through. The only complaint I could have is that sometimes I would be told one thing and the next time it would be something different. Example, the closing costs. I was first told the closing cost would be included in my loan; then it was $278; then it was $787 and then $387. Otherwise, people were very friendly and very helpful. I would recommend Rocket Mortgage to my friends.Read MoreRead Less
Verna Lathrop
I was very impressed with Marjan, he made it very easy to get my loan with Rocket Mortgage. I give him an excellent rating. I am sorry this is so late in posting this, I have been down with two surgeries.
BrendaHida Interpreter
We are refinancing our home, and Ryan Albig has gone the extra mile for us every step of the way. He has answered our questions to our satisfaction, we have confided so much about our financial situation with him and he has told us what we need to do to take care of those financial issues that could affect the refinancing process because we want the process to go smoothly. Refinancing is a very...We are refinancing our home, and Ryan Albig has gone the extra mile for us every step of the way. He has answered our questions to our satisfaction, we have confided so much about our financial situation with him and he has told us what we need to do to take care of those financial issues that could affect the refinancing process because we want the process to go smoothly. Refinancing is a very personal and confidential process in which a lot of disclosures have to be made and when we speak with Ryan it feels as though we're speaking with a family member, I've never had to think, "Oh, I shouldn't have said that, or I need to get back on the phone with Ryan to clarify what I meant." Ryan is very patient and understanding and customizes the process and his hours to our schedule, situation and needs, which makes the process much easier to go through. With Rocket Mortgage I am always speaking with a live person, Ryan, directly, there's continuity. I don't have to explain why I am calling to anyone and who I need to talk to just to be put on hold, I call Ryan directly and he knows my name when he picks up.
Ryan is a professional. I must admit that an agent from another company called me to try to get me to refinance with them, and my impression of that individual after my first conversation with him was that he and the people he worked with were just a bunch of clowns who had no respect for what I said and went and did the complete opposite. I was frustrated and upset to say the least, though, it was good to compare the difference I experienced when speaking with Ryan at Rocket Mortgage who listens, is helpful and a professional with whom I was already happy to be in communication. I expect to write another great review after closing and make referrals to friends and everyone on here, Facebook, Twitter, and anywhere I can recommend Rocket Mortgage and bankers like Ryan Albig.Read MoreRead Less
Rod Goodwin
Terrific job. The process was smooth and I received a great loan.
Becky Michaluk
I enjoyed working with Stefan to complete my application for a mortgage. He was professional. He was available. He helped me to understand issues about my mortgage. He encouraged me to shop around and be sure that I was obtaining the best experience from Rocket Mortgage. I highly recommend Stefan as a personal banker.
Eileen Moore
Ditto for Mary W's comment. That is essentially what I wrote in our thank-you note sent to him.