Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Debra Hunter
I really enjoyed working with Gordon. He is very professional, knowledgeable and easy to work with. I will absolutely use him again. He is so good at his job I will refer him to everyone that I know that"s looking for a mortgage.
Audrey Burke
Zach provided excellent service throughout the loan process. He was undaunted in the face of obstacles, reliable and always willing to communicate when I had questions or concerns. I feel he helped make obtaining my first home loan a much less complicated process than I had expected. Thank you so much for all your patience and help Zach!
Ramon Gudiño
Excellent performance, amazing to work with, and gave me all the support to get the best interest rate and lower term!

I HIGHLY RECOMMEND HIM!
Missy Allen
she was wonder ,,some who you could call anytime ,,I would come back to her anytime ,,if I need to ask her anything ,,she always three for me ,, someone you could talk to ,,always nice to you at all time
Pat Lombardo
I wanted to thanks Sandra for going extra mile For me looking forward to working with her later at Rocket Mortgage .patrick.l
Steven Clark
If you decide to refinance your mortgage, choose Rocket Mortgage as your mortgagee and choose Mariah Locke as your Mortgage Banker. You won't be disappointed. If you are like me, mortgage banker means mortgage broker and you think "sales." Mariah is the opposite of a salesperson. Working with her, in every communication via phone or email, you will feel as if Mariah truly cares about you ...If you decide to refinance your mortgage, choose Rocket Mortgage as your mortgagee and choose Mariah Locke as your Mortgage Banker. You won't be disappointed. If you are like me, mortgage banker means mortgage broker and you think "sales." Mariah is the opposite of a salesperson. Working with her, in every communication via phone or email, you will feel as if Mariah truly cares about you personally and that she has been tasked with the job of helping you through what is normally perceived as a complicated, confusing process. But with her help, it is rather simple. Mariah's title should be "Mortgage Helper." She helps you every step of the way and she has perfected what I like to call, in my business, the lost art of "hand-holding." Even though Rocket Mortgage is online with no face-to-face interaction at a brick and mortar location, Mariah will hold your hand every step of the way. But Rocket Mortgage is more than just good customer service. Most importantly from a business perspective, the nuts and bolts of the refinancing process are accurately executed and exceptionally organized. Everything that Mariah says will happen, does happen, exactly when she says it will happen and even when there is nothing to report, she reaches out to reassure you that everything is going as planned. There are numerous mortgage companies from which to choose, but if you choose Mariah and Rocket Mortgage, the refinancing will be closed before you know it and you will be surprised that it was so pleasant and so easy. Kudos to Mariah and to Rocket Mortgage for your organizational excellence and your superiority in customer care.Read MoreRead Less
Mary Schnee
Has was awesome. So helpful and patient. He walked me through the whole process. easy as pie!!
Osgood Willingham
I spoke to Kunal the second time I contacted Rocket Mortgage this year. The first time I was met with professional help on the options I could use in my financial planning. Once I had a course of action I called Rocket Mortgage because of the help and quick answers. In talking with Kunal we stopped after a brief discussion and he ask me what were my needs and goals. He gave me three courses ...I spoke to Kunal the second time I contacted Rocket Mortgage this year. The first time I was met with professional help on the options I could use in my financial planning. Once I had a course of action I called Rocket Mortgage because of the help and quick answers. In talking with Kunal we stopped after a brief discussion and he ask me what were my needs and goals. He gave me three courses of action and the costs I would incur on each. We had several conversations and each time took care of things that would be needed for a closing. Kunal even made made a last minute change that would save me expenses as I received unexpected funds.
Kunal went out of his way to help me throughout the process. He was professional while being pleasant, cordial and a joy with which to work. I would refer Kunal to my best friend or anyone.
O P Willingham Read MoreRead Less
Joseph Herz
helpful and responsive - was a somewhat complicated transaction, but went smoothly and quickly
Cathy Cooksey
Kunal was an excellent person to work with. He was approachable, knowledgeable and kind.