Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Cindy Short
Tony was awesome throughout our re-fi process. He was close in his first estimates to the final results. Great job! And he was always available for us and very quick to respond to any questions or concerns that we had during this process. Everything went very smoothly and a big part was due to Tony.

Thank you,

Cindy & Roger Short
John Davis
Excellent Rep.
Keep me informed
Quick response to my calls
Richard Rogers
I don't give out 5 stars often. Lucas did an exceptional job helping me and guiding me through the mortgage process. Lucas knew everything about the process and clearly and concisely explained each step along the way. Lucas was proactive in letting me know what the next steps were, every step of teh way, what to expect, and what I needed to do to prepare. Having bought two homes in the past, ...I don't give out 5 stars often. Lucas did an exceptional job helping me and guiding me through the mortgage process. Lucas knew everything about the process and clearly and concisely explained each step along the way. Lucas was proactive in letting me know what the next steps were, every step of teh way, what to expect, and what I needed to do to prepare. Having bought two homes in the past, this was, by far the easiest of them all. Good customer service seems to be a lost skill, but not with Lucas. Read MoreRead Less
Joseph Panetta
Joe was very knowledgeable, courteous, available and expeditious. We enjoyed working with him.
Hugh Benson
Persistant, thorough and provided the sense of urgency I needed to push the refinance process I needed along, so I could take advantage of the rates being offered.
Understood my needs and answered all the questions I had, which is proving to be right on as we've finished the process and are now into the early stages of the mortgage.
Grace Esposito
Jake was the first person we spoke with at Rocket Mortgage. He steered us through the process, keeping us at ease with his professional yet approachable manner.
Ann Garry
Start to finish, Bill was an amazing person to work with during the loan process. He helped to make the process unbelievably easy and smooth. I was able to call him frequently with questions regarding the online forms that needed to be completed and he was always available and ready to help. When I first decided to look into refinancing my mortgage, I was dreading the process. I am ...Start to finish, Bill was an amazing person to work with during the loan process. He helped to make the process unbelievably easy and smooth. I was able to call him frequently with questions regarding the online forms that needed to be completed and he was always available and ready to help. When I first decided to look into refinancing my mortgage, I was dreading the process. I am uncomfortable with exposing my private information to strangers, but Bill put me at ease and really made me feel comfortable. I would highly recommend Bill to any prospective client looking to refinance.Read MoreRead Less
Amy Gorin
Very patient, answered all my questions, and was quick to respond especially during the days leading up to the closing.
Eileen Munyon
Great experience. Well informed,professional but personable. Answered all my questions and concerns quickly. Great asset to your team
Tammara Lee
Rocket Mortgage won't waste yiur time. They ate professional, experienced, understandiing, and more than that... conpassionate.

My need to refinance was due to an unexpected change where at my age of 58 found myself parenting my 2 grandchildren. With the unknown costs involved, I found myself unable to provide sufficiently for them.

Hebah always returned my calls in a timely manner, reassured me ...Rocket Mortgage won't waste yiur time. They ate professional, experienced, understandiing, and more than that... conpassionate.

My need to refinance was due to an unexpected change where at my age of 58 found myself parenting my 2 grandchildren. With the unknown costs involved, I found myself unable to provide sufficiently for them.

Hebah always returned my calls in a timely manner, reassured me tbat everythibg would be ok, laughed with me, suppirted ne, and made me feel sure the loan process would not be overwhelmibg. And she was right.

She made sure all my questuins were answered and ubderstandable, and when you're gradpibg for help, she was there with a lifeline.

I couldn't have hoped for better service or affordable home loan!
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