Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Melyssa Molina
John was very professional and very knowledgeable. He was also patient and easy to work with.
Erik Sanjurjo McNamara
Very fast in responding to my questions and helpful.
Suzie Allen
Very knowledgeable and very friendly and p
Elida Serrano
a good person and help me understand a lot of details
Bill Vandongen
Wingyee was at one and the same time efficient and caring about our loan. She returned calls within minutes and had precise answers to any question or concern we had. This person is top notch in her field, a fireball at sales and a decent human being that cares about giving personal service beyond expectations. On a scale of 1 to 5, we give her a 10 !!
Kathy Campbell
Jon was very efficient and courteous in helping me with refinancing my house. He explained all sources of concern to me throughout the process which made me confident that I was doing the right thing with the right company.
Sondra Holbrook
Nick did an excellent job facilitating this loan... even with our complex situation. Very easy loan process. Excellent customer support from start to finish. Really nice online portal that is user friendly and keeps you apprised at all times. Really a great experience.
Bruce Wall
I don't know enough words to describe Cass. Professional, knowledgeable, courteous, and awesome to work with all seem to fall short. We were faced with the prospect of possible having to sell our home of more than 30 years as a result of effecting repairs after Superstorm Sandy severely impacted it in 2012. Although we were properly insured to make the initial repairs we were forced to elevate it ...I don't know enough words to describe Cass. Professional, knowledgeable, courteous, and awesome to work with all seem to fall short. We were faced with the prospect of possible having to sell our home of more than 30 years as a result of effecting repairs after Superstorm Sandy severely impacted it in 2012. Although we were properly insured to make the initial repairs we were forced to elevate it well above the revised flood levels. This was an expensive and very time consuming, unpleasant experience to say the least. It required substantial withdrawals from our life savings and use of credit cards to facilitate and complete the project. We were struggling to make ends meet to say the least and considered a reverse mortgage, or selling outright. I took a shot at refinancing and was contacted by a number of companies including Cass from Rocket Mortgage. I was impressed right from the start by his personality, willingness to listen, and understanding of our situation. He promised to work with us to find a way to help us consolidate our debt lower our mortgage payment and get us back on our feet. That was a promise that he never failed to keep!! He and his team worked relentlessly to come up with the best possible solution and I'm thrilled to say that it has put us back on our feet and we will be able to remain in our home with an affordable mortgage, no credit card debt, and extra funds monthly providing us with a much needed comfort level.

Suffice to say that if it hadn't been for Cass's expertise, and patience and willingness to listen and provide us with solutions we may have been packing our bags and leaving the home we have loved for so many years.

So, Thank You Cass and Rocket Mortgage, you truly do amaze your clients, !!!!!! Read MoreRead Less
John Poidevant
Dan was very personable and helpful throughout the application process. This is one of those unique circumstances where the company's employees exceeded my expectations. This was by far the easiest mortgage experience I have ever had and I wholeheartedly recommend Dan Levesque and his team at Rocket Mortgage!
Freddy Wilson
He was excellent! Always went above and beyond. I can always count on him when I needed help or answers.