Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Dawn Faison
Thanks for making our refinance a quick and easy process!
Jennifer Marie
I didn't know what to expect when refinancing a loan, but we really needed to to help our financial situation after our son was diagnosed with cancer. Cass was really helpful and made it a pretty easy process. He responded so quickly to any questions I had and made the experience far more simple than I had anticipated. Thanks to his help, we are well on our way to clearing out all of our credit ...I didn't know what to expect when refinancing a loan, but we really needed to to help our financial situation after our son was diagnosed with cancer. Cass was really helpful and made it a pretty easy process. He responded so quickly to any questions I had and made the experience far more simple than I had anticipated. Thanks to his help, we are well on our way to clearing out all of our credit card debt....something I never thought we would be able to do. Read MoreRead Less
Janeen Kallus
Nicholas Grant helped us refinance our home. He made the process seamless- his positive attitude, prompt follow up and knowledge made it a quick and enjoyable experience from beginning to end. Without hesitation I would (and have) recommended Nicholas to others wanting to refinance or purchase a new home. Thank you Nicholas for helping us, you are very appreciated.
Greg Shumaker
Jon was a pleasure to deal with. He was responsive, courteous, and was willing to listen and address any concerns I had. He was also willing to look into different options for my refinance and run numbers and discussed advantages/disadvantages of different options. He helped guide me through the loan process and was very clear about what they needed from me at any point in the process. He was...Jon was a pleasure to deal with. He was responsive, courteous, and was willing to listen and address any concerns I had. He was also willing to look into different options for my refinance and run numbers and discussed advantages/disadvantages of different options. He helped guide me through the loan process and was very clear about what they needed from me at any point in the process. He was great to work with and would certainly work with him again and recommend him to others.Read MoreRead Less
Joel Jezbera
Damon was very professional and personal. He answered any and all questions I had through my refinance which was a little more difficult.
Debra Henderson
Stuart was wonderful to work with. He made the transaction very easy for my husband and myself. We have referred him to friends and will definately use him again should the need arise.
Dan Satalino
Everything went smoothly. Marjan and his team did an excellent job with my mortgage refi.
Joni Nesbit
AARON WAS A COMPLETE JOY TO WORK WITH RIGHT FROM THE START. HE WAS VERY REASSURRING FROM THE VERY BEGINNING. IT WAS ANNOYING TO WORK WITH DIFFERENT TEAM MEMBERS WHO WOULD SEEM TO "GET BACK WITH ME". WHEN CERTAIN TEAM MEMBERS DID GET BACK WITH ME, IT WAS LIKE A TYPICAL STANDARD RESPONSE FROM DIFFERENT PEOPLE, BUT THE SAME ANSWER OVER AND OVER, NO MATTER WHAT DEPARTMENT I TALKED TO.

IN ...AARON WAS A COMPLETE JOY TO WORK WITH RIGHT FROM THE START. HE WAS VERY REASSURRING FROM THE VERY BEGINNING. IT WAS ANNOYING TO WORK WITH DIFFERENT TEAM MEMBERS WHO WOULD SEEM TO "GET BACK WITH ME". WHEN CERTAIN TEAM MEMBERS DID GET BACK WITH ME, IT WAS LIKE A TYPICAL STANDARD RESPONSE FROM DIFFERENT PEOPLE, BUT THE SAME ANSWER OVER AND OVER, NO MATTER WHAT DEPARTMENT I TALKED TO.

IN FRUSTRATION, I ALWAYS TURNED TO AARON AND SAID, "LOOK, I WORK FOR A TITLE COMPANY I KNOW WHAT THOSE PEOPLES ANSWERS REALLY MEAN AND WHERE THEY GET THEM FROM, I HONESTLY DO GET THAT! BUT PLEASE GIVE ME A SOLID ANSWER, BECAUSE I KNOW THAT THEY ARE NOT WAITING FOR SOMETHING FROM THE TITLE COMPANY (FOR EXAMPLE) I JUST SENT THAT YESTERDAY!"

AARON TRULY HAD A HANDS ON APPROACH AND WAS VERY KNOWLEDGABLE WITH HIS ANSWERS IN A TIMELY FASHION. AND IF HE COULDN'T ANSWER MY QUESTION FOR WHATEVER REASON, HE VERY POLITELY ASKED THAT I GIVE HIM A LITTLE TIME TO RESEARCH IT AND GET BACK TO ME. WHICH HE DID DO.

AARON WORKED VERY PRFESSIONALLY WITH GREAT COMPANSSION AND COMMITMENT, Rocket Mortgage SHOULD BE SO LUCKY TO HAVE A VALUED EMPLOYEE LIKE AARON.Read MoreRead Less
Richard Clark
Always kept me informed and explained the process to us. She was very helpful.
Jane Walker
Marjan was great to work with. What I liked best was how he always made himself available for any questions I had and got back to me right away with my correspondence. This was an extremely easy process through Rocket Mortgage. I recommend it to anyone that wants an efficient and informative process for a home loan or refinance.