Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Joni Nesbit
AARON WAS A COMPLETE JOY TO WORK WITH RIGHT FROM THE START. HE WAS VERY REASSURRING FROM THE VERY BEGINNING. IT WAS ANNOYING TO WORK WITH DIFFERENT TEAM MEMBERS WHO WOULD SEEM TO "GET BACK WITH ME". WHEN CERTAIN TEAM MEMBERS DID GET BACK WITH ME, IT WAS LIKE A TYPICAL STANDARD RESPONSE FROM DIFFERENT PEOPLE, BUT THE SAME ANSWER OVER AND OVER, NO MATTER WHAT DEPARTMENT I TALKED TO.

IN ...AARON WAS A COMPLETE JOY TO WORK WITH RIGHT FROM THE START. HE WAS VERY REASSURRING FROM THE VERY BEGINNING. IT WAS ANNOYING TO WORK WITH DIFFERENT TEAM MEMBERS WHO WOULD SEEM TO "GET BACK WITH ME". WHEN CERTAIN TEAM MEMBERS DID GET BACK WITH ME, IT WAS LIKE A TYPICAL STANDARD RESPONSE FROM DIFFERENT PEOPLE, BUT THE SAME ANSWER OVER AND OVER, NO MATTER WHAT DEPARTMENT I TALKED TO.

IN FRUSTRATION, I ALWAYS TURNED TO AARON AND SAID, "LOOK, I WORK FOR A TITLE COMPANY I KNOW WHAT THOSE PEOPLES ANSWERS REALLY MEAN AND WHERE THEY GET THEM FROM, I HONESTLY DO GET THAT! BUT PLEASE GIVE ME A SOLID ANSWER, BECAUSE I KNOW THAT THEY ARE NOT WAITING FOR SOMETHING FROM THE TITLE COMPANY (FOR EXAMPLE) I JUST SENT THAT YESTERDAY!"

AARON TRULY HAD A HANDS ON APPROACH AND WAS VERY KNOWLEDGABLE WITH HIS ANSWERS IN A TIMELY FASHION. AND IF HE COULDN'T ANSWER MY QUESTION FOR WHATEVER REASON, HE VERY POLITELY ASKED THAT I GIVE HIM A LITTLE TIME TO RESEARCH IT AND GET BACK TO ME. WHICH HE DID DO.

AARON WORKED VERY PRFESSIONALLY WITH GREAT COMPANSSION AND COMMITMENT, Rocket Mortgage SHOULD BE SO LUCKY TO HAVE A VALUED EMPLOYEE LIKE AARON.Read MoreRead Less
Richard Clark
Always kept me informed and explained the process to us. She was very helpful.
Jane Walker
Marjan was great to work with. What I liked best was how he always made himself available for any questions I had and got back to me right away with my correspondence. This was an extremely easy process through Rocket Mortgage. I recommend it to anyone that wants an efficient and informative process for a home loan or refinance.
Donna Kranz
Tala was a very professional and communicative loan expert who constantly stayed in touch with us with every step of the loan process. We did not experience any problems but if we did not respond to a step of the process immediately she would politely notify us that we had an email in our mail awaiting our action, which was a great help when you are busy. She was always available to us 24/7 & ...Tala was a very professional and communicative loan expert who constantly stayed in touch with us with every step of the loan process. We did not experience any problems but if we did not respond to a step of the process immediately she would politely notify us that we had an email in our mail awaiting our action, which was a great help when you are busy. She was always available to us 24/7 & because of her expertise, we never had any questions. We never felt pressured, therefore would recommend Tala and Rocket Mortgage without reservation!Read MoreRead Less
Perry St Pierre
Matt.understood our financial situation and gave us sound financial advice. It was a pleasure working with him.
Kirk Sexton
Joe has been very helpful, and over all a great guy to work with.
Sheri Ingersoll
Kunal was a pleasure to work with. He was very pleasant in demeanor, thorough and attentive to our needs. His expertise made our refinance a smooth, expedient and truly delightful experience. Thank you, Kunal!
Zach Hobbs
Shelly was awesome right from the start. She was very friendly, helpful, and knowledgeable. I was worried about my home loan process and the stress it causes, but Shelly kept me at ease and was very positive, spunky, and friendly no matter what issue I had or what question I had. If anyone asks me for a recommendation it would definitely be Shelly.
Kurt Muller
Tyler is a pleasure to work with, very diligent and thorough. He was instrumental in moving our loan quickly through, thanks Tyler for making our experience a good one. Oh, and thanks for saving us money too !$!
Heather Wyatt
Craig has been amazing through this whole process! He is very knowledgeable and truly cares about his clients. He researched all the options for us and helped us develop the best possible plan. When we fell in love with a house the was a little over our budget (isn't that the way it always works??) Craig went way above and beyond to help us find a way to make it work. We were having some trouble ...Craig has been amazing through this whole process! He is very knowledgeable and truly cares about his clients. He researched all the options for us and helped us develop the best possible plan. When we fell in love with a house the was a little over our budget (isn't that the way it always works??) Craig went way above and beyond to help us find a way to make it work. We were having some trouble with the sellers of the house we wanted and Craig actually called the listing agent to advocate for us! What other lender does that?!? He seriously is amazing to work with and I can't recommend him enough! Read MoreRead Less