Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Farrah Thornsberry
Dylan was great to work with during the loan process. He was pleasant, responsive, and very knowledgeable and patient. Thank you!
John Sorel
Paul was good to work with, but Rocket Mortgage is no different than any other lending companies and they all are difficult to deal with since the housing bubble. I have paid off 7 mortgages in my life time
and this current refinance adventure was frustrating. The right hand does not know what the left hand is doing, you have to deal with multiple people asking for the same information, the ...Paul was good to work with, but Rocket Mortgage is no different than any other lending companies and they all are difficult to deal with since the housing bubble. I have paid off 7 mortgages in my life time
and this current refinance adventure was frustrating. The right hand does not know what the left hand is doing, you have to deal with multiple people asking for the same information, the timeline to closing was not shared, conference calls with credit agencies that did not need to happen, duplicate house appraises, and this is not the fault of Paul, but his company.Read MoreRead Less
Pam Hiserodt
Cass was able to help me with my questions and explain what options were open to me. I have trouble speaking and he was patient and kind when he was having trouble understanding me. Rocket Mortgage is the best mortgage lender and I have told many people about the great rate I have and how easy it was to get approved. Cass is a great asset to Rocket Mortgage and I hope others who deal with him are ...Cass was able to help me with my questions and explain what options were open to me. I have trouble speaking and he was patient and kind when he was having trouble understanding me. Rocket Mortgage is the best mortgage lender and I have told many people about the great rate I have and how easy it was to get approved. Cass is a great asset to Rocket Mortgage and I hope others who deal with him are as happy as I am.
Thank You Cass,
Pam HiserodtRead MoreRead Less
Leifur Thordarson
Alex provided excellent service and was extremely responsive whenever I had questions or needing something addressed. As a result - the loan went through without a hitch and I received the best possible rates.
Rebecca Gorgas
Laura was very professional; let me know what to do every step of the way. She understood my needs and I had an answer within a very short time. This was my first time with a refinance process and it was so easy to navigate the process with Laura. I was never unsure about what the next steps would be and my messages were answered promptly- usually within an hour or two!
I had received a ...Laura was very professional; let me know what to do every step of the way. She understood my needs and I had an answer within a very short time. This was my first time with a refinance process and it was so easy to navigate the process with Laura. I was never unsure about what the next steps would be and my messages were answered promptly- usually within an hour or two!
I had received a recommendation for Rocket Mortgage from a friend and am so satisfied with how well everything went that I would highly recommend her to any one looking to refinance; in fact I already have pointed this out to a co-worker who was looking for a refinance on his home mortgage.Read MoreRead Less
Marvin Moore
Lynae was very professional and appreciated her and the staff's quick response to my questions.
Hannah Johnson
Dominic was very supportive throughout the whole process. Everything went so smoothly and we came away saving so much money per month after our refinance!
Elliott Lerdo
Called several lending companies the day I called Clark. He answered all my questions where the others just didn't listen. Big reason for me signing up with Rocket Mortgage 👍
John Cooper
Has to be the most comfortable and enjoyable business experiences I have ever had. Jill is extremely knowledgeable and helpful. There was not one question she could not answer and made me feel good about the things I did not know. Not only did I get my refinance done in a timely and professional manner, I felt as though I had made a new friend.
Gerald Bryant
Michael was well-informed, prompt and easy to deal with. He introduced a process that was customer-focused and efficient from start to finish. Bravo!