Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Renee Martin
Simon was always available when needed, prompt in answering any questions I had and very pleasant to do business with. I will and have recommended Rocket Mortgage to family and friends. Thanks for making this refi a good experience.
Todd Poole
Michael always followed up to keep the process moving even though there was so much documentation necessary. We finally closed later than expected, but not for lack of effort on Michael's part. I would recommend him to my friends and family. Thank you!
Osvaldo Russo
very professional , helpful , a very nice person
Barbara West
Chad & Kyle was a pleasure to work with. They helped me with any questions I had They would return my call that day. Chad was just amazing loan officer. He coached m every financial need. I have enjoyed working with Rocket Mortgage. Thanks to you all at Rocket Mortgages.
Donald Macmath
Joe was a pleasure to work with. I had many questions and shopped around for rates and costs and Joe was upfront with me for everything. He was very professional, answered my questions and was patient as I hemmed and hawed about when to refinance and who to go to. He definitely knows his business. I would recommend Rocket Mortgage and Joseph to anybody looking to refinance.
Ellen Cero
she was wonderful to work with made the process so easy.
Joseph Lanoue
From start to finish we experienced outstanding customer service. All our questions were answered in a timely and professional manner. Everyone was friendly and demonstrated a willingness to help. Thank you.
Susan Speranza
Matt was helpful and organized
Tammy Kiernan-Hughes
We have dealt with other loan officers and Kory is by far the best. Our first time talking to Kory we were not able to refinance as we had a short sale and had to wait 3 years to refinance. He told us to keep his information and even though he could not help us he would answer any questions we had. When it was time to shop for better rates we contacted Kory. He still had our information from our ...We have dealt with other loan officers and Kory is by far the best. Our first time talking to Kory we were not able to refinance as we had a short sale and had to wait 3 years to refinance. He told us to keep his information and even though he could not help us he would answer any questions we had. When it was time to shop for better rates we contacted Kory. He still had our information from our previous contact with him. Kory was helpful and made sure we understood every step of our loan process. He was diligent with making sure he spoke to us and confirmed everything with an email. We had a problem with our dog getting ahold of our loan docs. We emailed Kory and even though he was not working he made sure his team got the Documents to us so we could sign them on time. We recommend Kory to anyone asking about home financing. Read MoreRead Less
Michelle Carpenter
After starting with another company, I switched to Rocket Mortgage 2 months into the process with the other company- a nationally recognized bank with branches in my area. My refinance took around 30 days from start to finish and the Rocket Mortgage website made everything so simple. I could follow the loan process, see what they needed, and easily upload any information. My refi was complicated...After starting with another company, I switched to Rocket Mortgage 2 months into the process with the other company- a nationally recognized bank with branches in my area. My refinance took around 30 days from start to finish and the Rocket Mortgage website made everything so simple. I could follow the loan process, see what they needed, and easily upload any information. My refi was complicated because I own a few businesses, my house is in a trust and have rental properties. Jonathan simplified in ONE month , what the other bank couldn't get done on 2 months. His communication was excellent and very timely. Everything went EXACTLY as he explained it and in the timeframe he laid out. WHEN you call Rocket Mortgage, ask for Jonathan- you will not be disappointed. Read MoreRead Less