Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

KathyStephen McGavran
Chris was very helpful when I applied for a refinance loan. He outline several options for us, carefully going through each option and how each would help us meet are goals and pointing out where a particular option might not be has useful as we thought. And all this was on a Sunday afternoon. Thanks Chris for all your help.
David Pincus
Cody did an outstanding job with our refinance. He was extremely detailed and explained everything to us. He was able quickly get the process moving for us and to expatiate our loan. He is very professional and we will call upon him the net time we are in need of a refinance or home loan.
Cathy Kinsey
Was dreading going through the process, but was very pleasantly surprised. Clay was very professional and very nice and friendly. Extremely helpful, explained everything patiently, but was never pushy. I felt like he truly listened to my financial issues and then suggested a plan for me that I felt very comfortable with. And it's turning out to be a real blessing. I'm very thankful that my ...Was dreading going through the process, but was very pleasantly surprised. Clay was very professional and very nice and friendly. Extremely helpful, explained everything patiently, but was never pushy. I felt like he truly listened to my financial issues and then suggested a plan for me that I felt very comfortable with. And it's turning out to be a real blessing. I'm very thankful that my son recommended that I talk with Clay.Read MoreRead Less
Brad Lapinski
Christine was very involved and supportive throughout the loan initiation process. She answered all questions and acted as an advocate for us.
Rebecca Castles
Chad was great from the start of our refinance process to the end. He kept us informed of what stage we were in and what to expect. I would recommend Chad to anyone looking for a home refinance.
Tyler Posey
Clay was prompt at answering all my questions and was available after regular hours as well. When there were issues, he addressed them quickly and got the loan process back on track. He was friendly and courteous and overall we got the best terms possible. I have been a long term Rocket Mortgage customer and have always valued the customer service I have received.
Craig Menzel
Nick helped implement the refinance this year and working with Tee Tilles made the experience smooth and easy. They were both available when I needed questions answered and facilitated a very pleasant experience.
Gary Johnson
Jake was very efficient and good to work with - I felt I could trust what he told me about Rocket Mortgage and a refinance mortgage
Christine Amor
Sam was AMAZING. Initially, there was zero pressure, he was just happy to answer my questions without anything in return. Once I was certain I was going to complete my transactions with him he made himself available 24/7 and was always very quick to respond to my inquiries. The entire process of receiving and submitting documents online was truly a blessing and really made what could have been ...Sam was AMAZING. Initially, there was zero pressure, he was just happy to answer my questions without anything in return. Once I was certain I was going to complete my transactions with him he made himself available 24/7 and was always very quick to respond to my inquiries. The entire process of receiving and submitting documents online was truly a blessing and really made what could have been a very stressful process much less stressful. As I was processing 2 refinances at roughly the same time they were able to transfer all of the documents from one loan to the other so that I didn't have to complete duplicate work - common sense, right?! I LOVED that I could check the status of my loans via Rocket Mortgage - I have the app and love it, I'm also using it for my loan payments as well.

This was an amazing process, I have already recommended Sam to someone who has also used him and reported to me how impressed they were. Actually, my parents used him and recommended that I use him too - SO GLAD THAT I DID.

I WOULD HIGHLY RECOMMEND SAM AND Rocket Mortgage TO ANYONE THAT INQUIRED - SPREAD THE WORK!Read MoreRead Less
Carol Holder
Very professional and helpful. Answered all questions and kept us informed of progress.