Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Ingrid Carcamo
James and his team were exceptional. I was reluctant to refinance but he put my nerves at ease. I am very thankful for all of the hard work put in.
Missy Coday
I called Rocket Mortgage just to check rates, and was connected to Cass. He was very friendly, enthusiastic, and extremely knowledgeable about the various options for me and my specific situation. It was evident that he really knows his stuff and that he cares about his clients. After a short conversation with him, he ran the numbers, and within about 30 minutes I had applied for my Rocket ...I called Rocket Mortgage just to check rates, and was connected to Cass. He was very friendly, enthusiastic, and extremely knowledgeable about the various options for me and my specific situation. It was evident that he really knows his stuff and that he cares about his clients. After a short conversation with him, he ran the numbers, and within about 30 minutes I had applied for my Rocket Mortgage refinance. Cass clearly explained several times the documents needed to complete the process and the next steps. He made it so easy and I never felt pressured by him or anyone else at Rocket Mortgage. Cass has been in constant contact with me throughout the process; he even gave me his personal cell phone number in case I had questions or concerns after hours. I've already recommended Cass to several family members and friends; he will be the first person I call when the time comes to refinance again!Read MoreRead Less
Kay Wortman
Jacob guided us through the process, giving us a true timeline which was very efficient!
Nick Eddy
I've worked with Chris on a few loans now, and I can't say enough to express how helpful he has been. He is extremely knowledgeable, he made the process completely seamless, and he was always available when I had any questions. I recently reached out about a refinance, and the paperwork was done by the following morning - I would recommend Chris and Rocket Mortgage to anyone in a heartbeat, ...I've worked with Chris on a few loans now, and I can't say enough to express how helpful he has been. He is extremely knowledgeable, he made the process completely seamless, and he was always available when I had any questions. I recently reached out about a refinance, and the paperwork was done by the following morning - I would recommend Chris and Rocket Mortgage to anyone in a heartbeat, thanks Chris!Read MoreRead Less
Jake Hancock
The Rocket Mortgage refi process could not have been any smoother or simpler. I highly recommend it to anybody. And though a big piece of it is the tech-driven application process, the touches of personal service throughout were what sealed the deal. Douglas was extremely accessible, helpful, knowledgeable, and took care of everything we needed instantly. I honestly can't believe how easy it was.
Ronna Draper
We were building a new home and converting a construction loan into our regular mortgage. We were excited to try Rocket Mortgage due to a family recommendation, and it was a great choice for us. Jill was very upbeat and easy to work with. She explained the choices and all of the details in a way I could understand. She was always very responsive to our calls and questions as well. I would ...We were building a new home and converting a construction loan into our regular mortgage. We were excited to try Rocket Mortgage due to a family recommendation, and it was a great choice for us. Jill was very upbeat and easy to work with. She explained the choices and all of the details in a way I could understand. She was always very responsive to our calls and questions as well. I would highly recommend Rocket Mortgage and in particular Jill Patel. Read MoreRead Less
Brad Kinter
Garth was great to work with. He was prompt, courteous, and knowledgeable. He made the process as smooth as it could be.
Mills JJs
I am a first time home buyer and Lucas and Rocket Mortgage made this process simple. I always hear horror stories of how this process takes forever and is miserable for they buyer. I placed an offer on a house and it was excepted. The next day Lucas provided me with a provisionary closing date of August 4th. We actually closed on Aug 3rd. I cant say enough great things about Lucas. I hope that ...I am a first time home buyer and Lucas and Rocket Mortgage made this process simple. I always hear horror stories of how this process takes forever and is miserable for they buyer. I placed an offer on a house and it was excepted. The next day Lucas provided me with a provisionary closing date of August 4th. We actually closed on Aug 3rd. I cant say enough great things about Lucas. I hope that everyone buying a house can have my awesome experience.Read MoreRead Less
Roger Pierceall
John was our first contact with Rocket Mortgage and was very helpful and professional. After explaining to him that I was shopping other options along with Rocket Mortgage, he felt confident that he could assist us in making the best decision and hoped that decision would be with Rocket Mortgage. He was right. He explained completely the steps, what to expect and what he would need from us. He ...John was our first contact with Rocket Mortgage and was very helpful and professional. After explaining to him that I was shopping other options along with Rocket Mortgage, he felt confident that he could assist us in making the best decision and hoped that decision would be with Rocket Mortgage. He was right. He explained completely the steps, what to expect and what he would need from us. He also emphasized that Rocket Mortgage could probably get the loan completed and we may even be able to not only have one month with no payment but maybe even two if the load went through quick enough. Sure enough, it did and we were really surprised and happy for that. I would work with Jon again if the opportunity arouse and have already passed his contact information along to friends and colleagues at work just in case they get the bug to refinance as well. I really appreciated his professionalism and he really made the process painless. Read MoreRead Less
Reginald Tolbert
I just wanted to thank you Katherine for all of your hard work helping me lowering my mortgage payment and monthly payments! I never thought I would be able to get this type of fix rate that you presented me! Not only that but, I did not realize my credit score was that good until you assisted memail these pass few days. You also took care of a huge debt that I had hanging over my head. I truly ...I just wanted to thank you Katherine for all of your hard work helping me lowering my mortgage payment and monthly payments! I never thought I would be able to get this type of fix rate that you presented me! Not only that but, I did not realize my credit score was that good until you assisted memail these pass few days. You also took care of a huge debt that I had hanging over my head. I truly appreciate your business, time, and sacrifice to help me and my family live comfortable!

I pray that God blesses you as you continue to help people throughout your career! You were used to be a blessing to my family. I hope that all who reads this will allow you to work on their behalf to get great results!
Regards,

RET SGT TOLBERT SR Read MoreRead Less