Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Joshua Marquis
Generally quite knowledgable and willing to answer all my questions
Charlie Childress
I was trying to decide if I wanted to refinance my home. I sent a request over the internet for information. Minutes after I hit the send key, my phone rang and it was Rocket Mortgage. The person took some information and introduced me to Jocelyn Ransier. My Life has not been the same since. Jocelyn was heaven sent. She explained the refinancing process in clear easily understandable terms. I ...I was trying to decide if I wanted to refinance my home. I sent a request over the internet for information. Minutes after I hit the send key, my phone rang and it was Rocket Mortgage. The person took some information and introduced me to Jocelyn Ransier. My Life has not been the same since. Jocelyn was heaven sent. She explained the refinancing process in clear easily understandable terms. I learned more from Jocelyn in 15 minutes, than I had in 30 years of dealing with other loan specialist. While I decided to refinance with the my current lender; I will be directing all my family, friends, and enemies to Rocket Mortgage and Jocelyn in particular. I did not have words that would begin to do justice to this "Loan Professional" God bless you Jocelyn Ransier.Read MoreRead Less
Julie Hall-wilson
Mike really went above and beyond to get our loan approved in a swift manner.
Arlene Williams
The whole process was extremely easy and took less than as month start to finish.
Frank Hensley
Over the past several months I have been seeing articles on Facebook about HARP and how I could save by refinancing my home. Yesterday I clicked on the link and entered my information. Within minutes Cass called and we began a conversation. Cass was truly interested in our(my wife and I) goals and it was clear he wanted to help. I honestly thought that he would really push us into something that ...Over the past several months I have been seeing articles on Facebook about HARP and how I could save by refinancing my home. Yesterday I clicked on the link and entered my information. Within minutes Cass called and we began a conversation. Cass was truly interested in our(my wife and I) goals and it was clear he wanted to help. I honestly thought that he would really push us into something that would only be marginally beneficial. That is what these telephone sales people do...right?
To my surprise and delight Cass said that he felt like we are in the best position possible and that he recommended we stay the course.
That says to me that Cass is a man of honesty and integrity AND that he is truly interested in his customers. Read MoreRead Less
Ray Tejeda
Cass was amazing to work with! I have a very hectic schedule, constantly pressed for time, and Cass handled everything from top to bottom in exploring multiple options and getting me all the information in a very timely manner. He worked around my schedule and always had answers. He made the entire process very turn key and made the decision for me to move my mortgage to Rocket Mortgage a no ...Cass was amazing to work with! I have a very hectic schedule, constantly pressed for time, and Cass handled everything from top to bottom in exploring multiple options and getting me all the information in a very timely manner. He worked around my schedule and always had answers. He made the entire process very turn key and made the decision for me to move my mortgage to Rocket Mortgage a no brainier! Great work Cass, and congrats on your recent promotion - very well deserved!Read MoreRead Less
Minister Solomon Armstrong
I could just repeat what Carol Whitener's review stated. Instead I will just say that a pleasant experience is waiting for anyone who is fortunate to have Rana as their agent. She is easy to engage in conversation with, professional, everything you would expect out of someone who sits between you and you loan.
Brandi Go
Natalie is the most efficient and professional provider. She made the process of refinancing seamless and painless, plus she saved us a ton of money! Definitely a pleasure having her work with us!
James Patterson
Jocelyn did what everyone else said they couldn't do for me and my family, I truly appreciate her for sticking with us during this journey
Matt Shiner
Great job handling the file in a very professional manner. Would work with Rocket Mortgage again. Good serv