Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Althea Heschke
So say it again made applying for a second one, very simple
Jennifer Lombel Hernandez
Wow- I was floored with my recent experience (not happy). We have refinanced twice with Rocket and had an amazing experience, was not the case this time. Dan was condescending and rude. I had to call and request for management and I refused to continue with Dan. I am hoping he learns how to speak to his customers that like to ask a lot of questions. At the end of the day this is money coming out ...Wow- I was floored with my recent experience (not happy). We have refinanced twice with Rocket and had an amazing experience, was not the case this time. Dan was condescending and rude. I had to call and request for management and I refused to continue with Dan. I am hoping he learns how to speak to his customers that like to ask a lot of questions. At the end of the day this is money coming out of our pockets and a professional banker should understand how overwhelming this can be.Read MoreRead Less
Dan Orem
Reply from Dan Orem:

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team ...Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Dwone Williams
Lionel made my experience very relaxing and easy. Lionel guided me through the whole ordeal and made it pleasant. Lionel was very informative and knowledgeable about the process and I would recommend him and Rocket Mortgage to anyone on the planet.
Aimee McWilliams
We had the absolute pleasure of working with Billy Chaaban at Rocket Mortgage, and I can't say enough about how incredible he was throughout the entire process. From start to finish, Billy went above and beyond to make sure we were taken care of. His professionalism, expertise, and attention to detail were truly unmatched.

Billy was not only thorough in answering all of our questions but also made ...We had the absolute pleasure of working with Billy Chaaban at Rocket Mortgage, and I can't say enough about how incredible he was throughout the entire process. From start to finish, Billy went above and beyond to make sure we were taken care of. His professionalism, expertise, and attention to detail were truly unmatched.

Billy was not only thorough in answering all of our questions but also made sure we understood every step along the way. He was available to us whenever we needed him and took the time to explain things in a clear and easy-to-understand manner. What really stood out, though, was his willingness to go the extra mile—he bent over backward to ensure that everything was handled seamlessly, even taking extra steps that weren’t required just to make sure we were fully supported.
It’s rare to come across someone who is so dedicated and genuinely cares about their clients. Billy is one of those rare professionals who truly puts people first. If you're looking for a banker who is not only incredibly knowledgeable but also willing to do whatever it takes to make sure you're well taken care of, Billy Chaaban is your guy. He made the entire process smooth and stress-free, and I couldn't be more grateful for his outstanding service. Highly recommend!Read MoreRead Less
Tracy McLeod
Nick made this refi so incredibly easy. He’s kind, thoughtful, professional and I highly recommend. I am grateful for his patience with me, and will certainly refer friends and family to work with Nick.
Patricia Hurst
Blake is one amazing man,He worked really hard for me on the purchase of my home,and he made it happen, he became like family to me ,he walks you through everything never skipped anything, made everything easy to understand. I highly recommend Blake Griffith for your next home purchase. I adopted this young man as another grandson that's how good he is at what he does.He makes you feel at home.
Oscar Hurtado
A++ The best agent..!
Since day one she was helpfull and very knowledgeable. Definitely doing bussiness with her again.

Muy amable y Profesional.
Definitivamente recomendada 100%
Donna Gray
I had an excellent experience - Don was very helpful and knowledgeable! I would definitely recommend him and Rocket Mortgage.
Jennifer Oquendo Diaz
Jason was great and super easy to work with. Excellent communication. Made everything very easy and quick.
Randy O'Dell
Maryana was totally awesome , she showed so much patience with me , this is the third time I've worked with her and each time she was wonderful . I highly recommend her to help with your real-estate needs , GREAT JOB , Thank you very much .