Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Joyce Gauvin
David did a great job keeping us informed via phone calls, email, and they sent me a get well card knowing I had surgery. I would recommend this company any day. Great job thank you.

Jason Saposnick
For a while, I was trying to find a way to save money on my monthly mortgage payment, but was unsuccessful. I was about to give up until I reached out to Rocket Mortgage online. Someone had left a message for me regarding my inquiry, but I was hesitant to call back. With all the avenues I checked, including numerous banks and my current mortgage company, I didn't think anyone could help. I am ...For a while, I was trying to find a way to save money on my monthly mortgage payment, but was unsuccessful. I was about to give up until I reached out to Rocket Mortgage online. Someone had left a message for me regarding my inquiry, but I was hesitant to call back. With all the avenues I checked, including numerous banks and my current mortgage company, I didn't think anyone could help. I am very happy to say that I am glad I called back. It was the best decision I have ever made!

When I called back, I was put in contact with Cass. Within minutes of speaking with him, I could tell he was a very sincere, caring person, extremely knowledgeable about mortgages & finance and was determined to help me accomplish the goal of saving money on my mortgage. He was honest with me from the very beginning and I trusted him.

Working for one of the top insurance brokers in the country for over 22 years and customer service being my #1 goal, I knew Cass would be the one that I wanted to work with. He has all the qualities of a superstar employee!!!!

During our first conversation, which lasted for about an hour, he assured me that he would do what was right for my family. He has exceptional communication skills, is highly motivated and I was extremely impressed when he told me that there was a solution to my inquiry. He immediately provided me with options on how I could save money as well as reduce the number of years left on my current mortgage. Well, one thing led to another and we quickly, i mean very quickly, got the necessary paperwork signed, provided all the necessary documents and am proud to say that we are closing on our refinance of our mortgage in two days. The entire process from start to end has been only 21 days.

Cass has saved me 4 years on my current mortgage which equates to $140,000, lowered my interest rate, eliminated PMI, and at closing, I will have a few thousand dollars to put into my savings account. This is a win, win, win, win situation.

During the past 21 days, I spoke to Cass a bunch of times and he is always courteous and caring asking how my family is. Sometimes we talked about traveling and football in addition to his persistence to help us close on our refinance as quickly as possible. I have made a new friend and will continue to keep in touch with him after my closing occurs. I highly recommend contacting Cass at Rocket Mortgage for any mortgage assistance.
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Alex Tralha
Dan was very patient with me throughout the whole process and explained everything as many times as I needed to feel comfortable with the whole situation. He was never pushy and was ultimately always looking out for the best interest of his client. I would highly recommend him to anyone and would most definitely do business with him again.
Sharon Heivilin
Mike Terek has been thorough and attentive through this process. He's always helpful and make me smile through the frustrations needed to get the loan approved. Basically, everything everyone has said. Thanks Mike!
Linda Handlon Vandivier
Thank you Eliz, you are the greatest. She has been very helpful in get the refinancing of our house started. She has always returned my calls and emailed in a short time.
Thank you Eliz - your great
Gabriel Akkurt
Great customer service would recommend Eliz to any of my friends or family
Chelzea Thomas
I've had the pleasure of working with Marty since my first say at Rocket Mortgage. He is always passionate in everything he does and goes out of his way to help each and every person in anyway he can. He has been a great coach and I am very thankful to have him guide me in my career!
Rayhl Taber-Lang
Natalie was the first contact person I spoke with when I contacted Rocket Mortgage. Natalie was very helpful and kept in contact with me the whole time. She made me feel like I was talking to an old friend! There was never any pressure, she made everything seamless and easy! I would recommend her for a easy loan anytime!! Thank you so much Natalie!!
Heather Chan
Mark is great to work with. He's courteous on the phone and efficient in finding me a great deal on my re-fi. Also spent time letting me know my options in details and compare the pros/cons. highly recommended!!
Dawn Wilburn-Saboe
Jeremy was awesome! He was thorough and communicative.