Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Dawn Wilburn-Saboe
Jeremy was awesome! He was thorough and communicative.
Christian Cámara
I had the pleasure of working with Cass to refinance my home under difficult circumstances. The previous bank I was working with fumbled the process several weeks in, which is when I decided to give Rocket Mortgage a try. I was lucky enough to be assigned to Cass.

He was very helpful throughout, and I have to say that his quick response time to my queries were not only a welcome change to what I ...I had the pleasure of working with Cass to refinance my home under difficult circumstances. The previous bank I was working with fumbled the process several weeks in, which is when I decided to give Rocket Mortgage a try. I was lucky enough to be assigned to Cass.

He was very helpful throughout, and I have to say that his quick response time to my queries were not only a welcome change to what I was used to, but also very necessary given the circumstances we were working under.

I would not hesitate for a moment to recommend Rocket Mortgage for a mortgage or refinance, and would direct anyone who chooses Rocket Mortgage to ask for Cass. Read MoreRead Less
Helen Hensler
I have to say that after going through this process several times Maggie was by far the most professional & easy person to deal with.Maggie made sure that everything was in order & that everything was explained in easy terms that any person could understand
Thank you VERY much.
John DeLap
Shawn Drake
Mike did a great job keeping the process going. He was attentive; but not "pushy". I have already recommended this to several friends and Mike is one of the main reasons I have done so.
Barbara Durham
I want to say that Mark Hanna is a very professional person. My experience with him was excellent. He returned phone calls promptly, was very professional and kept me informed during the entire time. Rocket Mortgage is lucky to have him on their team.
Mitch Conley
Shelly was the BEST part of my first home buying process; with regards to the loan process. She was VERY friendly, and EXTREMELY helpful! At the beginning of this year, I originally applied and was unable to get approved, due to some errors & outstanding bills; Shelly let me know what I needed to pay off/pay down, and what I needed to do to work towards getting my pre-approval. Fast-forward a ...Shelly was the BEST part of my first home buying process; with regards to the loan process. She was VERY friendly, and EXTREMELY helpful! At the beginning of this year, I originally applied and was unable to get approved, due to some errors & outstanding bills; Shelly let me know what I needed to pay off/pay down, and what I needed to do to work towards getting my pre-approval. Fast-forward a couple months, after listening to her advice - I got my pre-approval! I submitted my offer over the July 4th weekend, while Shelly was out on vacation. I called her cell phone after 9pm and heard back from her via text/email until as late as 11pm - if that is not DEDICATION, I don't know what is! I am SO very thankful, and happy that Shelly was the one at Rocket Mortgage to be in "my corner", helping me through my loan process! I hope & pray that when it comes time to buy my next home that Shelly is still working (sorry you're not allowed to retire Shelly...LOL)!!! I will most DEFINITELY be sharing Shelly's contact information, should any coworkers, friends, or family be in the market for a home loan! Thanks again Shelly --- keep up the AMAZING attitude you have towards helping those achieve their dreams/goals of becoming a homeowner!!!Read MoreRead Less
Freddy Garcia
Richard was on point communicating and following up with me at all times. Helpful and knowledgeable as well as courteous and polite. Appreciate all the assistance Richard!
Henry Seng
Brooke Craig Ford was professional, friendly, and very pleasant. He made the entire process enjoyable because he was so helpful. Brooke was extremely responsive and timely. I knew everything would turn out great with Brooke’s help. I give the highest recommendation possible to Brooke.
Janie Potts
Loved working with her. She kept the experience funny and light hearted. The paper work was hard to understand. All the "points" added to the loan amount was still not real clear to me to how all that was determined.
Bob Hambrick
Lee could not have been more helpful. Lee made the process easy start to finish. All my questions were answered in a timely manner and always to my satisfaction. My rate was lowered, length of time to repay was shortened by 5 years. I was pleased with everyone I dealt with at Rocket Mortgage.....Thank You