Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Mitch Conley
Shelly was the BEST part of my first home buying process; with regards to the loan process. She was VERY friendly, and EXTREMELY helpful! At the beginning of this year, I originally applied and was unable to get approved, due to some errors & outstanding bills; Shelly let me know what I needed to pay off/pay down, and what I needed to do to work towards getting my pre-approval. Fast-forward a ...Shelly was the BEST part of my first home buying process; with regards to the loan process. She was VERY friendly, and EXTREMELY helpful! At the beginning of this year, I originally applied and was unable to get approved, due to some errors & outstanding bills; Shelly let me know what I needed to pay off/pay down, and what I needed to do to work towards getting my pre-approval. Fast-forward a couple months, after listening to her advice - I got my pre-approval! I submitted my offer over the July 4th weekend, while Shelly was out on vacation. I called her cell phone after 9pm and heard back from her via text/email until as late as 11pm - if that is not DEDICATION, I don't know what is! I am SO very thankful, and happy that Shelly was the one at Rocket Mortgage to be in "my corner", helping me through my loan process! I hope & pray that when it comes time to buy my next home that Shelly is still working (sorry you're not allowed to retire Shelly...LOL)!!! I will most DEFINITELY be sharing Shelly's contact information, should any coworkers, friends, or family be in the market for a home loan! Thanks again Shelly --- keep up the AMAZING attitude you have towards helping those achieve their dreams/goals of becoming a homeowner!!!Read MoreRead Less
Freddy Garcia
Richard was on point communicating and following up with me at all times. Helpful and knowledgeable as well as courteous and polite. Appreciate all the assistance Richard!
Henry Seng
Brooke Craig Ford was professional, friendly, and very pleasant. He made the entire process enjoyable because he was so helpful. Brooke was extremely responsive and timely. I knew everything would turn out great with Brooke’s help. I give the highest recommendation possible to Brooke.
Janie Potts
Loved working with her. She kept the experience funny and light hearted. The paper work was hard to understand. All the "points" added to the loan amount was still not real clear to me to how all that was determined.
Bob Hambrick
Lee could not have been more helpful. Lee made the process easy start to finish. All my questions were answered in a timely manner and always to my satisfaction. My rate was lowered, length of time to repay was shortened by 5 years. I was pleased with everyone I dealt with at Rocket Mortgage.....Thank You
Deborah Vargas
Lisa is an upbeat, hard worker. She made everything seem so simple, and easy.
Debby McClain
Nick was a pleasure to work with through the whole process of receiving my application to the very end to close on my home. He made me feel at ease through every stage of the process and he had my complete trust through it all. His knowledge of my loan and his team again put me at ease with every step we took. Thank you again Nick for all your hard work and making it enjoyable to do business with ...Nick was a pleasure to work with through the whole process of receiving my application to the very end to close on my home. He made me feel at ease through every stage of the process and he had my complete trust through it all. His knowledge of my loan and his team again put me at ease with every step we took. Thank you again Nick for all your hard work and making it enjoyable to do business with Rocket Mortgage. I will recommend Nick to anyone looking for a mortgage lender for their home.Read MoreRead Less
Mark Miller
It is a delight to write a review for Amie. Her attention to detail coupled with her amazing persona that comes through the phone line with warmth and professionalism was exactly what we needed as we processed through the myriad of paperwork that a house loan requires. Whatever supervisor is reading this review needs to make a conscious effort to reward Amie for her work on behalf of this ...It is a delight to write a review for Amie. Her attention to detail coupled with her amazing persona that comes through the phone line with warmth and professionalism was exactly what we needed as we processed through the myriad of paperwork that a house loan requires. Whatever supervisor is reading this review needs to make a conscious effort to reward Amie for her work on behalf of this company. She is a tremendous asset and should be compensated accordingly. Read MoreRead Less
Nathan Byrwa
Molly is great! She is very responsive and helps me out as if she is my wife! She acts in my best interest and is very knowledgable of the products and service Rocket Mortgage offers! Thanks you Molly for all your help!
Terry Cunningham
The experience with Rocket Mortgage was excellent. Jacob was friendly, helpful and knowledgeable. use of Rocket Mortgage web site made a big difference for ease of communications.