Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Doug Hockstad
John was very knowledgeable and patient in describing the options available.
David Doyle
Joe provided outstanding service and was always helpful with any questions I had during our recent refi.
Always had a positive and friendly attitude whenever he called or when I called. Would not hesitate to use him or Rocket Mortgages again as all of our experiences have been great.
James Cramb
DJ was excellent throughout the process. Easy to talk to, easy to work with. The whole experience was just easy and simple. Everyone I dealt with was professional and respectful. Keep up the great work, second time using Rocket Mortgage, both went very well.
Terri Duncan
My initial call to Rocket Mortgage with Jordan lasted 90 minutes (I had a hundred questions) and that was just the Q&A. Jordan is very patient and thorough and her ability to reply with answers and supporting documentation she emailed to me, made my decision to use her services. She has contacted me throughout the process, even though I was passed on to an account manager. The paperwork was ...My initial call to Rocket Mortgage with Jordan lasted 90 minutes (I had a hundred questions) and that was just the Q&A. Jordan is very patient and thorough and her ability to reply with answers and supporting documentation she emailed to me, made my decision to use her services. She has contacted me throughout the process, even though I was passed on to an account manager. The paperwork was essentially hassle free as a portal was provided and electronic uploading and downloading is easy. I'd recommend her to anyone that is considering a home loan.Read MoreRead Less
Joanne Sieja
We cannot say enough about Katlyn in processing our 2 refi's. We had been through this process before and led to believe we would be accepted. Took our money and then sorry. Totally different when speaking with Katlyn. When she reassured me, I must say I was still doubtful. However, she was true to her word.
She handled everything very professionally. Made sure all our information was correct and...We cannot say enough about Katlyn in processing our 2 refi's. We had been through this process before and led to believe we would be accepted. Took our money and then sorry. Totally different when speaking with Katlyn. When she reassured me, I must say I was still doubtful. However, she was true to her word.
She handled everything very professionally. Made sure all our information was correct and when it was turned over to the underwriters she continued to follow through for us. I would highly recommend Katlyn and Rocket Mortgage to anyone. Thank you again for all your work and very happy I picked up the phone and called my new friend Katlyn Weldon.Read MoreRead Less
Jose Padron
Excellent customer service! The entire process of obtaining my refinancing was really effortless. At each stage I was informed, provided great digital tools to simplify the process, and kept abreast of the progress.
Jennifer Largent
Tala is an exceptional loan expert and Rocket Mortgage is lucky to have her. She makes the refinance process seamless and she is always there to answer any questions you might have. She goes above and beyond to make sure you are comfortable and you understand each step in the process. No question was ever insignificant and either she or someone on her team were always there to make us feel as ...Tala is an exceptional loan expert and Rocket Mortgage is lucky to have her. She makes the refinance process seamless and she is always there to answer any questions you might have. She goes above and beyond to make sure you are comfortable and you understand each step in the process. No question was ever insignificant and either she or someone on her team were always there to make us feel as though our loan was a top priority. We refinanced before and never got the attention and support that Tala and her team provided. She is smart, caring and generous with her time. She has superior knowledge as a refi loan expert and I would be honored to give her name to friends and family who want to refinance. I definitely feel as though we made a lifelong friend. A huge thanks to Rocket Mortgage for hiring her she undeniably put the serve back in customer service. Thank you Tala for a fantastic experience you were truly a blessing in our lives.Read MoreRead Less
Loyce Rainey
When my husband and I decided to refinance, we didn't hesitate to contact Rocket Mortgage. Frank was our mortgage banker and his expertise in handling our needs and guiding us through the process made our refinance quick and smooth. We recommend him.
Alvy Chapman
Very prompt and friendly service. Used Aaron twice in four years and both times were outstanding.
Rhonda Yamamoto
Wow! Things could not have gone any quicker or smoother. Stephanie was on top of it and extremely profesdional all the way. We would use her again in a heartbeat.