Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Terri Duncan
My initial call to Rocket Mortgage with Jordan lasted 90 minutes (I had a hundred questions) and that was just the Q&A. Jordan is very patient and thorough and her ability to reply with answers and supporting documentation she emailed to me, made my decision to use her services. She has contacted me throughout the process, even though I was passed on to an account manager. The paperwork was ...My initial call to Rocket Mortgage with Jordan lasted 90 minutes (I had a hundred questions) and that was just the Q&A. Jordan is very patient and thorough and her ability to reply with answers and supporting documentation she emailed to me, made my decision to use her services. She has contacted me throughout the process, even though I was passed on to an account manager. The paperwork was essentially hassle free as a portal was provided and electronic uploading and downloading is easy. I'd recommend her to anyone that is considering a home loan.Read MoreRead Less
Joanne Sieja
We cannot say enough about Katlyn in processing our 2 refi's. We had been through this process before and led to believe we would be accepted. Took our money and then sorry. Totally different when speaking with Katlyn. When she reassured me, I must say I was still doubtful. However, she was true to her word.
She handled everything very professionally. Made sure all our information was correct and...We cannot say enough about Katlyn in processing our 2 refi's. We had been through this process before and led to believe we would be accepted. Took our money and then sorry. Totally different when speaking with Katlyn. When she reassured me, I must say I was still doubtful. However, she was true to her word.
She handled everything very professionally. Made sure all our information was correct and when it was turned over to the underwriters she continued to follow through for us. I would highly recommend Katlyn and Rocket Mortgage to anyone. Thank you again for all your work and very happy I picked up the phone and called my new friend Katlyn Weldon.Read MoreRead Less
Jose Padron
Excellent customer service! The entire process of obtaining my refinancing was really effortless. At each stage I was informed, provided great digital tools to simplify the process, and kept abreast of the progress.
Jennifer Largent
Tala is an exceptional loan expert and Rocket Mortgage is lucky to have her. She makes the refinance process seamless and she is always there to answer any questions you might have. She goes above and beyond to make sure you are comfortable and you understand each step in the process. No question was ever insignificant and either she or someone on her team were always there to make us feel as ...Tala is an exceptional loan expert and Rocket Mortgage is lucky to have her. She makes the refinance process seamless and she is always there to answer any questions you might have. She goes above and beyond to make sure you are comfortable and you understand each step in the process. No question was ever insignificant and either she or someone on her team were always there to make us feel as though our loan was a top priority. We refinanced before and never got the attention and support that Tala and her team provided. She is smart, caring and generous with her time. She has superior knowledge as a refi loan expert and I would be honored to give her name to friends and family who want to refinance. I definitely feel as though we made a lifelong friend. A huge thanks to Rocket Mortgage for hiring her she undeniably put the serve back in customer service. Thank you Tala for a fantastic experience you were truly a blessing in our lives.Read MoreRead Less
Loyce Rainey
When my husband and I decided to refinance, we didn't hesitate to contact Rocket Mortgage. Frank was our mortgage banker and his expertise in handling our needs and guiding us through the process made our refinance quick and smooth. We recommend him.
Alvy Chapman
Very prompt and friendly service. Used Aaron twice in four years and both times were outstanding.
Rhonda Yamamoto
Wow! Things could not have gone any quicker or smoother. Stephanie was on top of it and extremely profesdional all the way. We would use her again in a heartbeat.
Wes Yamamoto Yamamoto
Cannot say enough about Stephanie. She is a true professional and is excellent at her job. You can tell she loves what she does! Calls were answered promptly and questions were answered in an easy to understand manner. Our loan closed quickly and we were surprised in how easy the whole process was. I would recommend her and her company without hesitation.
Chris Wellman
Sarah was my first contact with Rocket Mortgage and she stayed in contact through the entire process. She is an asset to Rocket Mortgage mortgage company and I would recommend her as an agent to anyone
Linda Durso
Jill Patel called me originally to help me get a better rate on my mortgage through Rocket Mortgage and I almost said no--I did not want to have to deal with the whole refinance process as I had with other mortgage banks/companies. But to my surprise, Rocket Mortgage and especially Jill, made it a smooth process. Jill was wonderful to work with--responding to my calls and questions promptly and ...Jill Patel called me originally to help me get a better rate on my mortgage through Rocket Mortgage and I almost said no--I did not want to have to deal with the whole refinance process as I had with other mortgage banks/companies. But to my surprise, Rocket Mortgage and especially Jill, made it a smooth process. Jill was wonderful to work with--responding to my calls and questions promptly and guiding me through the process so efficiently. Jill, I'm so glad you called me and you will always be my mortgage banker. Thank you!Read MoreRead Less